Customer Service Rep; D Merrimac Trail

Position: Customer Service Rep(04320) - 455 D Merrimac Trail

Customer Service Rep (04320) – 455 D Merrimac Trail

Job Description

About the Job

We’re looking for a dynamic Customer Service Representative who can manage orders and provide excellent service during busy hours. Work schedules that help you balance school, friends, or other responsibilities.

Job Requirements

• Must be 16 years of age or older.

Advancement

Many team members start as delivery drivers and grow to franchise owners, managers, and corporate roles.

Diversity

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals, creating an inclusive environment.

Summary Statement

We take pride in our team members and work together to be the best pizza delivery company in the world.

General

Job Duties for All Store Team Members

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associate paperwork.
• Clean equipment and facility daily.

Training

Orientation and training provided on the job.

Communication Skills

• Comprehend and give correct written instructions.
• Communicate verbally with customers and co‑workers to process orders both over the phone and in person.

Essential Functions / Skills

• Perform basic math (add, subtract, multiply, divide) accurately and quickly.
• Handle monetary change accurately.
• Use verbal, writing, and telephone skills to take and process orders.
• Coordinate motor skills between eyes and hands/fingers for rapid, accurate movements.
• Enter orders using a computer keyboard or touch screen.

Work Conditions

• Exposure to varying weather conditions during outside tasks.
• Store temperatures range from 36°F to 90°F+.
• Fumes from food odors and exposure to cornmeal dust.
• Cramped quarters including walk‑in cooler.
• Hot surfaces/tools up to 500°F or higher.
• Sharp edges and moving mechanical parts.

Sensing

• Talking and hearing on telephone.
• Near and mid‑range vision for most in‑store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

Temperaments

• Direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Physical Requirements

• Standing most tasks performed from a standing position.
• Walking on ceramic tile, linoleum in food process areas.
• Walking, short distances, and durations.
• Sitting for paperwork at a desk or table.
• Lifting up to 50 pounds, bulk product deliveries; stacking onto shelves up to 72 " high.
• Carrying: large cans (≈3 lb, 7 oz) and occasional pizza sauce (≈30 lb). Trays of pizza dough (≈12 lb per tray) carried three at a time.
• Pushing/pulling trays on dollies (~7.5 lb force).
• Climbing ladders for maintenance.
• Stooping/bending for 30–45 sec at a time, repeated continuously; forward bending at pizza assembly station.
• Crouching/squatting to stock shelves and clean low areas.
• Reaching both above 72 " and below.
• Hand tasks: eye‑hand coordination, use of forearms/wrists for shaping dough, manipulating pizza peel and rolling cutter, pinching for box assembly.

Machines, Tools, Equipment, Work Aids

Use of pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.

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