Front Desk Administrator

Overview

At Colonial Heritage Club, We’re Here to Positively Impact Others, from Our Family to Yours. We Deliver Exceptional Experiences Every Step of the Way—and That Starts with the People Behind the Scenes. Join Our Passionate Team and Make a Difference Every Day.

Front Desk Administrator

Competitive Pay: $20–$23/hr Based on Experience

Full Benefits Package
:
Health, dental, vision, 401k, complimentary life insurance, complimentary STD/LTD

Paid Holidays, Vacation, Sick & Personal Time

Lean Management Training

Exclusive Employee Discounts via LL Roberts

The Front Desk Administrator supports and assists with general office activities and projects with administrative tasks. Provides customer service support. Under moderate supervision, work may involve contact with homeowners and board members.

CUSTOMER SERVICE:

• First and primary point of contact for visitors to the clubhouse.
• Answering all incoming calls to the front desk.
• Provide customer service to residents, co-workers, prospective residents, guests, and contractors by answering questions, directing appropriate people and forms, and providing general assistance.
• Assist in Google Calendar scheduling and provide room setup requirements to maintenance.
• Support with organizing housekeeping with vendors and/or maintenance.
• Welcome new residents with an explanation of the new homeowner package. Verify that all paperwork needed by the HOA has been received.

ADMINISTRATIVE:

• Maintain the front gate transponder system, including updating database, for move-in and move-out, and issuing replacements as necessary.
• Maintain access control for residents by taking pictures, creating IDs, and maintaining databases.
• Assist Homeowners in managing their resident accounts, including but not limited to set up, access, direct debit, and payments.
• Obtain and record all age verification at move-in, ensuring C-3 system is updated with changes, birth-dates, and contact information.
• Maintain and distribute the Amenity Denial List promptly with input from bookkeeping.
• Validate proxies before the annual meeting.
• Assure that the front desk, bulletin board, flyer carousels, and clubhouse are organized.
• Process and distribute mail.
• Log all checks that come to the drop box or front desk and provide receipts.
• Duplicate welcome packets for new residents and provide quarterly reviews for accuracy.
• Assist with special projects.
• Maintain reference files, procedural manuals, instructional memorandums, records, and forms in an up-to-date and orderly manner.
• Assists with Towne inquiries and with updating the website and monitoring content for accuracy.
• Other duties as requested.

SKILLS:

• Excellent verbal and written communication skills.
• Creative thinking and efficient problem solving.
• Ability to work with others in a business-like and professional manner.
• Excellent organizational skills with the ability to prioritize tasks and handle multiple projects.
• Ability to stay on task amidst frequent interruptions.
• Proficiency in the use of office systems and software:
  Microsoft Office and telephone systems.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent.
• Experience in community, association, single-family, HOA, or condo industries is highly preferred.

Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies. We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About the Company

Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.