Account Manager - General Line

Account Manager, General Line

Location:

Remote in Territory - Northeastern Pennsylvania (Scranton, Wilkes-Barre, Hazelton)

Job Overview:
Ingersoll Rand's Compression Systems and Services Customer Center is hiring a General Line Account Manager to join their team. In this role, you will be responsible for driving the Customer Center equipment sales and service activity for a specific territory:
Allentown, PA. Traveling in a defined geographic area, this includes quoting, strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty while achieving organizational goals. The position is a unique blend of supporting a major distributor and selling direct to customers.

• Generate Revenue – Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area. Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfill industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment and energy audits.
  
  Keep current with all product knowledge, industry standards and training needed. Execute strategy for continuous improvement and exceeding customer satisfaction. Achieve all assigned sales targets.
• Develop People Capabilities – Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within customer center. Partner with services team to best understand products and services and satisfy and anticipate customer's needs.
• Manage Cash – Ensure that all orders obtained are error‑free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures.
• Ensure adherence to safety rules – vehicle safety, customer site safety in the field, as well as in the customer center.
• Earn Customer loyalty – Collaborate cross‑functionally. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions.
• Maintain Customer Relationship Management database – Record order follow‑up activities, reporting requirements and database requirements. Provide feedback on market conditions. Responsible for driving and tracking sales pipeline of all account activity and daily reporting.

• Bachelor's degree
• 4+ years of experience in an industrial sales business setting

• Excellent relationship‑building and interpersonal skills, including verbal, written and presentation communication skills.
• Establishes and builds solid relationships with customers, key institutions and team members.
• Honest, self‑motivated and team oriented.
• Able to work within a team environment and independently.
• Mechanical and electrical expertise required.
• Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions.
• Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts.
• Must have excellent prioritization and time management skills.

• Bachelor's degree in engineering, engineering technology, business or equivalent from a four‑year college or university preferred.
• Equivalent combination of education and experience will be considered.
• Knowledge of Salesforce preferred.

• Regional travel to customer sites is required within assigned geographic territory.
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included.

At Ingersoll Rand, we embrace a culture of personal ownership – taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our…