Customer Service Coordinator

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join Our Mission to Lead the Future of Snacking. Make It Possible.

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

• Good numerical, analytical and logical reasoning skills
• Microsoft Office applications
• High-level of SAP competence
• Experience in an FMCG/CPG company
• A customer‑facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

Up to 2 Years of work experience including internship & Co‑op.

Education / Certifications:

Bachelor's degree Preferred (Not Required)

Job specific requirements: MS Office & SAP

Travel requirements:
Less than 10%

Work schedule:

Hybrid Role

Office:
Monday & Tuesday

Work From Home:
Rest of the week.

The base salary range for this position is $61,800 to $84,975; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for over achievement based on performance and company results.

In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well‑loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy!

cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products—are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact  for assistance.

For more information about your Federal rights, please see ; EEO is the Law Poster Supplement;
Pay Transparency Nondiscrimination Provision;
Know Your Rights:
Workplace Discrimination is Illegal

Regular

Order Management (OTB)

Customer Service & Logistics

Not Applicable

Full-time

Other

Food and Beverage Manufacturing, Food and Beverage Services, and Manufacturing

CUSTOMER SERVICE REPRESENTATIVE, FULL TIME , ON-SITE DAYSHIFT