Warehouse General Manager

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Location: Wilkes-Barre, PA

Level: Salaried

Division: Retail Logistics

Reports to: Director of Warehouse Operations

The General Manager (GM) of the Distribution Center is responsible for the organizational health of the operation and performance of the facility. The GM must have a proven track record of success in leading a team of salaried and hourly staff. Operationally, the GM must be able to successfully care for the safe and accurate receipt, storage, order fulfillment and delivery of +68,000 SKUs to our Member‑Owned stores.

The GM must communicate effectively to everyone within his/her 360‑degree scope verbally and in writing, including salaried and hourly staff, corporate headquarters personnel, business development staff, member stores and vendors.

• Maintain and consistently improve the corporate culture of “Serving others the way you’d like to be served.”
• Motivate, inspire and manage a large staff of managers, employees and seasonal workers.
• Accomplish RSC talent objectives by recruiting, selecting, onboarding, training, developing, coaching, counseling, and disciplining all staff members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures.
• Responsible for P&L/Budget management for the RSC.
• Monitor and manage all revenues and expenses that impact P&L performance.
• Ensure that customer’s service expectations are met, including achieving all service level metrics and quality performance goals.
• Communicate and interact with customers and various internal departments (i.e. IT, HR, Accounting, etc.) to resolve issues, capitalize on opportunities and improve business and service performance.
• Achieve RSC operational objectives by contributing RSC operations information and recommendations to strategic plans; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing audits; and identifying trends.
• Develop RSC operations systems by determining product handling requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management and shipping.
• Analyze process workflow, manning and space requirements, and equipment layout, implementing changes frequently with the appropriate methodologies.
• Collaboratively work with critical business partners at other distribution facilities, the Corporate Office, and with our member stores.
• Maintain a safe and healthy work environment by establishing, following, enforcing standards and procedures, complying with OSHA regulations and corporate objectives.
• Secure property by developing protection and access policies and procedures.
• Ensure the RSC operates efficiently and in accordance with standard operating procedures.
• Ensure company policies are communicated, administered and enforced (i.e. accounting, operational, regulatory and administrative).
• Maintain an active leadership role in managing turnover to the appropriate level among exempt and non‑exempt staff members.
• Ensure staff members have proper access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained.
• Must be at work on a regular and predictable basis as scheduled and follow company policies and procedures and maintain a safe work environment.

• Bachelor’s Degree
• 10 years of applicable warehousing/distribution center management experience
• 3+ years of supervisory experience required
• 5+ years of experience in a large, high volume DC facility strongly preferred
• WMS experience/equipment/safety
• Small Parcel Processing experience

• Excellent Leadership ability
• Strong coaching and employee development skills and experience
• Strong interpersonal skills with the ability to motivate and inspire others
• Strong Human Resource capabilities or background
• Advanced customer interaction skills with the ability to communicate effectively
• Proactive problem‑solving ability
• Strong…