Head of Audit

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Overview
Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We provide Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. Our companies are all rated A+ “Superior” by AM Best (the leading independent insurance rating organization) and ultimately owned by Warren Buffett’s Berkshire Hathaway group – one of the financially strongest organizations in the world!

Headquartered in Wilkes-Barre, PA, we employ over 1,000 individuals (and growing) and have offices across the country. Our vision is to be the leading small business insurance provider nationwide.
Founded upon an exceptional culture and led by a collaborative and inclusive management team, our company’s success is grounded in our core values: accountability, service, integrity, empowerment, and diversity. We are always in search of talented individuals to join our team and embark on an exciting career path!

Benefits
We are an equal opportunity employer that strives to maintain a work environment that is welcoming and enriching for all. You’ll be surprised by all we have to offer!

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!

Responsibilities
We are seeking a strategic and experienced leader to head our Premium Audit function for Small Commercial Insurance. This role is responsible for driving operational excellence, ensuring audit accuracy, and enhancing the customer experience across our audit processes. You will lead a team of professionals and manage vendor relationships to deliver timely, compliant, and customer-focused audit services.

Key Responsibilities

Operational Leadership & Strategy:

• Develop and execute the strategic vision for the Premium Audit department.
• Develop a service focused mindset within the Premium Audit department
• Implement Audit procedures and education aimed at improving audit compliance
• Lead and manage a team of audit professionals and external vendors.
• Oversee the completion of physical, virtual, and voluntary audits, ensuring accuracy and timeliness.

Data Driven Decision Making

• Translate data into actionable insights that drive business strategies and initiatives.
• Provide data-driven recommendations that improve operational efficiencies and business performance (internal and vendor partners).
• Use data to assess the potential impact of different business strategies, scenarios, or decisions and guide recommendations accordingly.
• Collaborate with business teams to implement data-driven initiatives and track their performance over time.

Team Development & Leadership

• Lead, motivate team leaders and agents, fostering a high-performance culture that focuses on customer satisfaction and operational excellence, including external vendors.
• Provide coaching, feedback, and career development opportunities to ensure team members are engaged and performing at their best.
• Implement training programs to continuously improve the skills and capabilities of the contact center staff.
• Foster an environment of collaboration, innovation, and accountability.

Process Improvement & Technology

• Implement and refine workflows and processes to enhance operational efficiency and minimize bottlenecks.
• Continuously evaluate and enhance operational processes, workflow, and technologies to drive productivity and regulatory compliance.
• Stay current with the latest technology, tools, and…