Information Technology Analyst

This is a technical and administrative position that will provide a variety of IT support functions. The incumbent will be responsible for analyzing and managing all aspect of the computer network supporting over 1,200 users Countywide.

• Assists in the ongoing development of the IT strategic plan to align IT systems with the overall mission of the County. Identifies and researches the need for changes.
• Maintains ongoing dialog with all County Departments with respect to IT systems and service levels.
• Performs periodic reviews of IT Policy and Procedure
• Maintains and Manages the Information Technology Continuity of Operations Plan
• Participates in the development and administration of the IT component of the County’s continuity of government and disaster recovery plans.
• Measures and monitors system performance. Performs capacity management and proactively identifies problem areas.
• Provides regular reports on systems health, performance and capacity
• Administers enterprise class backup and SAN storage systems.
• Develops and implements backup and recovery processes.
• Performs periodic recovery tests and leads tabletop assessment drills.
• Coordinates or performs root cause analysis and resolves highly complex issues that involve multiple IT areas.
• Ensures compliance with defined IT service levels.
• Ensures compliance with IT security policy.
• Develops technical and procedural documentation.
• Troubleshoots system performance and failures.
• Ensures compliance with a set of technical, operating, and service standards that meet the IT requirements and needs of the various programs, and are consistent with county, state, and federal funding and reporting requirements.
• Develops scripts and automates repetitive tasks.
• Provides countywide coverage of IT-related issues during after-hours maintenance windows.
• Defines quality assurance standards and establishes and implements a quality assurance and compliance process.
• Performs related work as required and/or other duties assigned.

• Bachelor’s degree in computer science or related field with minimum 5 years related experience, or 10 years related experience.
• Experience with enterprise class backup systems.
• Experience in the development of Disaster Recovery, Business Continuity, and Incident Response plans.
• Knowledge of information technology concepts and practices.
• Knowledge of the functions and capabilities of hardware and software.
• Knowledge of troubleshooting techniques.
• Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems.
• Knowledge of networking concepts.
• Knowledge of information systems architecture.
• Knowledge of information technology security principles, methods, and techniques.
• Knowledge of hardware and software testing methods.
• Knowledge of information technology systems performance monitoring techniques and capacity planning.
• Knowledge of the principles and techniques of information technology documentation.
• Ability to read and interpret technical materials such as specifications, technical manuals, and other project documentation.
• Ability to analyze information in order to diagnose and troubleshoot technical problems.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to establish and maintain effective working relationships.
• Ability to effectively interact with staff while troubleshooting issues.
• Or any equivalent combination of experience and/or training.
• Bachelor’s degree in computer science or related field with minimum 5 years related experience, or 10 years related experience; OR any equivalent combinations of experience and/or training.

“LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.”