Front Desk Clerk

Join Our Team And Experience Endless Career Possibilities

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: CAREER SITE

Position starts at $13.00/HR

• Anticipate guests' needs, respond promptly, acknowledge all guests, regardless of time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of: hotel features/services, hours of operation, room rates, special packages, daily house count, expected arrivals/departures, scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone, using correct greeting and telephone etiquette.
• Process all guest check-ins, verify registration card information, obtain back-up information for credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport luggage to room.
• Handle overbooked or "walked" guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments (special requests, amenity delivery).
• Resolve discrepancies on room status report with Housekeeping.
• Match bucket check to in-house guest ledger report; report discrepancies to supervisor/manager.
• Process all check-outs; process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
• Process Players Club applications and issue Players Cards to interested guests.
• Perform other related duties as assigned.
• Promote superior guest service.

• High school graduate or equivalent vocational training certificate.
• Good communication skills both verbal and written.
• Ability to compute basic arithmetic.
• Provide excellent guest service and maintain a professional demeanor.
• Ability to input and access information in the property management system/computers/point of sales system.
• Some college or training in hospitality industry.
• Previous experience as Front Desk Clerk.
• Must be able to work various shifts, weekends, holidays and flexible hours.
• Must be able to withstand prolonged standing.

Any (United States of America)
Regular

Knock, knock. Hear that sound? That's opportunity!