Aging Care Manager ; LG - Luzerne County Area Agency Aging -Care Management Unit - Tunkhannock

Overview

This is a Care Manager 2 position in the Care Management Unit. The employee is expected to provide a variety of care management services to a caseload of consumers and their caregivers. The employee reports to an Aging Care Manager Supervisor 1.

• Conducts home visits to initiate care plans for consumers. Explains all of the Aging programs to the consumers and responds to questions as needed. Advises the consumers and their caregivers of available community resources.
• Conducts reassessment activities including adjusting care plans in accordance with consumer needs, adjusting cost share program calculations and adjusting level of care when necessary. Performs all reassessment functions in accordance with PA. Department of Aging regulations and Area Agency on Aging policy.
• Conducts field visits in order to respond to emergency situations, monitor services as specified in the care plan, provide emotional support to consumers, resolve problems, etc.
• Responsible for data entry into the state-wide SAMS system. Records all work in the SAMS database in a complete, professional and established manner including but not limited to Requests for Assessments, Reports of Need, LCD's for level of care, NAT's for care management, care plans, service orders, ISP's, Cost share program data, journal notes, etc.
• Assists consumers in negotiating the Aging service system by contacting providers concerning service delivery issues or a need for change in service delivery.
• Acts as an advocate and service broker for consumers with formal service providers not under subcontract with the AAA. Examples are mental health services, medical providers, legal services, consumer credit services, APPRISE insurance services, veteran's benefits, home care services, pharmacy services, transportation services other such private service providers.
• Arranges for financial management for consumers who are unable to handle their own finances, may include setting up budgets with consumer participation or arranging for an agency to act as payee for a consumers public benefits.
• Assists consumers with housing/environmental issues such as landlord tenant disputes, foreclosures, utility problems, utility shut-offs, pest control, animal control.
• Assists consumers with pre-placement and placement activities when community services are no longer sufficient to maintain consumers in the community.
• Consults as needed with the Community Health Nurse on medical and care need issues.
• Participates in consumer Appeals Hearings, as necessary.
• On a rotating basis, serves as back-up to the telephone Intake and Referral care managers. Handles requests for information, completes Reports of Need, assessment requests, answers questions, locates alternative resources, etc. Documents data entry in SAMS.
• Acts as back-up to other care manager 2's in the Care Management Unit.
• Completes a credentialing test administered by the Department of Aging to become a certified assessor per state regulations.
• Participates in case conferences twice monthly with the immediate supervisor.
• Completes monthly statistical reports, monthly expense reimbursement forms, prepares correspondence, as needed.
• Participates in AAA/PDA/OLTL network activities including conference calls, webinars, workshops, or mandatory trainings.
• Handles after hours crisis situations on a voluntary and rotating basis.
• Other duties as assigned.

• Knowledge of social casework principles and methods.
• Knowledge of the availability of community support services for the benefit of older adults.
• Knowledge of current social, economic and health problems and resources as they relate to older adults.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
• Skill in the development of care plans for older adults.
• Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions and the general public.
• Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of older clients in an effective manner.
• Ability to clearly express ideas orally and in writing and to interpret laws and regulations.
• Ability to maintain agency confidentiality standards.
• Ability to understand and accept the needs and rights of others and to work with older adults who are physically or emotionally disabled or economically disadvantaged.
• Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.

• Seniority Promotion:
  Bidding employees within the designated seniority unit when collective bargaining unit obligation(s) have been met then the following recruitment methods may be used:
  • Promotion Without Examination
  • Transfer
  • Reassignment
  • Voluntary…