Merchandise Lead

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white‑label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world‑class live events and venues.

Merchandise Lead

Merchandise

Operations Manager

Seasonal, Part‑Time

Hourly/Non‑Exempt

Located at PNC Field, home of the Scranton/Wilkes‑Barre Rail Riders, this role offers the opportunity to work in a professional sports and events venue. PNC Field is a 10,000‑seat professional baseball stadium featuring a full‑size ballpark, multiple concession areas, premium seating, suites, and event spaces. The venue hosts not only baseball games but also a range of other events throughout the year.

Assist in all merchandise operations and fulfill company goals and objectives with an emphasis on customer service. Assist in managing merchandise operations to reduce cost, enhance revenues, grow client relations, and enhance the customer experience.

• Perform inventory & maintain proper inventory levels throughout PNC Field.
• Supervise assigned personnel, discipline, evaluate performance, and develop each employee to his/her potential.
• Ensure proper cash handling procedures are in effect at all times.
• Manage performance of employees by preparing and communicating goals, and communicating progress or opportunities for improvement to provide effective feedback.
• Assist in the development of programs that result in increased customer satisfaction at PNC Field.
• Work with visual displays and merchandising of stands. Setting up displays to best attract customers’ attention.
• Maintain product and service quality standards and anticipate customer needs/concerns.
• Perform other related duties, tasks, and responsibilities as required.

• All applicants must be at least 18 years of age.
• 1‑2 years of merchandise experience preferred.
• Able to work in a team environment, move fast, and act on assigned duties.
• Ability to walk and stand for extended periods of time.
• Must be flexible to work all PNC Field events including late nights, weekends and holidays.
• Energetic, self‑motivated, friendly personality, and excellent guest services skills are required.
• Strong problem‑solving skills and the ability to make decisions independently when a manager is not present.
• Strong leadership and communication skills with the ability to coach and motivate a team.
• Familiarity with e‑commerce online order fulfillment (Shopify).
• Must be able to work in a fast paced and continuously changing environment.
• Bilingual skills (Spanish/English) are a plus but not required.
• High school diploma or equivalent; some college preferred.

Location:

On Site

• Ability to stand for long periods and work in loud, crowded environments.
• Ability to lift up to 25 lbs.
• Willingness to work nights, weekends, holidays, and special events.
• Ability to work efficiently under pressure and meet time‑sensitive demands.

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.