Project Manager - Business Development

Company Overview

Cornell Cookson, a division of Clopay Corporation is a leading door and grille manufacturer with facilities in Mountain Top, PA. We manufacture a complete line of overhead door and closure products, designed for commercial, industrial, institutional and retail use. Discover what you're looking for through our brands' websites below. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products.

Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

Location:

Wilkes-Barre, PA (Clopay National Accounts – Storefronts)

• Review target list of account with Sales Team and use resources to assist in gathering account information.
• Provide National Account Prospect Summary to present to Sales Team and develop plan to win the account projects.
• Acquire jobs to bid through existing customer requests, General Contractor invitations, plan rooms, and open bid market request.
• Respond to inquiries – including reviewing the accuracy of blueprints and product specifications; contracting for installation; accurate costing and pricing of product, freight and installation, and timely issuing of quotations.
• Acknowledge and enter orders – including reviewing costing, pricing and specifications for accuracy; acceptability of delivery time(s); promptly issue acknowledgments of order(s) to customer(s); promptly place order(s) to supplier(s); and monitor the progress of the order(s).
• Track outstanding drawings for approval.
• Review contracts and return in a timely manner; note changes/notations on Contract sheet for forwarding by Contract Administrator and work with Customer / GC to come to mutual agreement on changes.
• Track projects after order entry to ensure they are delivered as scheduled, free of damage. If changes or freight damage occur, engage an action plan to resolve.
• Coordinate installation date with Cornell’s installer and appropriate Customer contact and/or General Contractor.
• Verify projects are complete and Cornell receives completed checklists from installers.
• Prepare and send out project information reports to customers as requested.
• Update job cards with Navision regularly to maintain accurate information and job stage.
• Create Purchase Orders for Installer's and Suppliers for projects as necessary.
• Maintain thorough knowledge of Cornell Storefront’s product line including the different types and various options, and use this information to offer competitive products and terms to customers.
• Maintain close and harmonious working relations with customers, suppliers, Account Executives, the Operations Department and others who can contribute to good customer service.
• Manage projects so that product and services meet customer expectations and fall within Company’s performance expectations, i.e. in a timely manner, professional manner.
• Timely submission of change orders as required.
• Manage and maintain profitability of jobs through appropriate charges, vendor management, job management, and negotiation of additional expenses as appropriate.
• Develop standardized process to hand off developed accounts to Operations Department Team.
• Participate in Client Meetings.
• Other duties and tasks as assigned by Management.

• High School Diploma or G.E.D.
• 3–5 years prior Project Management and Customer Service experience.
• Good interpersonal, management, motivation and analytical skills.
• Appreciation for confidentiality, security and safety.
• Ability to work with a minimum of supervision, be part of and lead a team, and work unscheduled hours when required.
• Construction industry experience preferred.
• Self‑motivated.
• Ability to work in a collaborative work environment.
• Ability to read and interpret architectural drawings.

We offer a competitive salary and a very comprehensive benefits package, including 401(k), paid holidays, sick, and vacation time. Equal Opportunity Employer, providing a drug‑free work environment.

Full‑time

Customer Service, Manufacturing