Admissions Coordinator

Overview

EDEN EAST is a portfolio of skilled nursing on the East Coast. As an industry-leading provider of post-acute care, Eden has been dedicated to changing the way healthcare is delivered. We are passionate about elevating and enhancing our employees as they are the core of the care and love we aim for, cultivating a family-like environment to ensure our residents are treated like family.

Edenbrook Hampton is a proud member of the Eden East Network, a leading provider of post-acute rehabilitation and long-term care. We are committed to delivering excellence in care through a holistic approach that nurtures the mind, body, and soul. Join our compassionate and dedicated team in making a difference in the lives of our residents and staff.

Position:
Admissions Coordinator

• Serves as the primary point of contact for customer service and smooth resident transitions into the facility
• Coordinates room readiness to ensure timely, organized, and efficient admissions
• Conducts walk‑in and scheduled tours for prospective residents and families in a professional and welcoming manner
• Ensures the timely and accurate completion of all admissions paperwork in accordance with facility policies and regulatory requirements
• Maintains accurate, complete, and up‑to‑date resident information within the electronic medical record (EMR)
• Communicates effectively with residents, families, and interdisciplinary teams using empathy, professionalism, and responsiveness
• Demonstrates a strong customer service mindset while maintaining compliance, organization, and attention to detail
• Exhibits a sense of urgency without chaos, remaining calm, solution‑focused, and adaptable in a fast‑paced environment
• Works collaboratively with clinical, business office, and leadership teams to support admissions flow and census goals
• Maintains accountability for outcomes impacting admissions volume, resident satisfaction, and census stability
• Performs other duties as assigned

• Admissions & Customer Service
• Serve as the primary point of contact for guests and families throughout the admission process
• Assist guests and family members with completing all admissions requirements
• Ensure all required financial, medical, and admission documentation is obtained and completed
• Meet with guests and families on the day of admission to answer questions and ensure a smooth transition
• Maintain guest comfort, privacy, and dignity at all times
• Interact with guests, families, and visitors with warmth, respect, and professionalism

• Facility & Room Preparation
• Ensure rooms are appropriately prepared prior to the arrival of new guests
• Support facility readiness to promote a seamless admission experience

• General Office & Clerical Support
• Perform clerical duties including typing, filing, and maintaining admissions records
• Establish, develop, maintain, and update the admissions filing system
• Retrieve and manage information from files as needed

• Communication & Reporting
• Provide daily census reports to the interdisciplinary team
• Handle both internal and external admissions‑related communication
• Report guest concerns to the appropriate department head
• Report hazardous conditions, damaged equipment, and supply issues promptly

• Safety & Infection Control
• Maintain infection control and standard precaution practices at all times
• Follow established safety guidelines when performing tasks and using equipment

• Meetings & Training
• Attend and participate in departmental meetings and in‑service training as directed

• Reporting Structure
• Reports directly to the Facility Administrator
• Maintains a dotted‑line reporting relationship to the Regional team

• Must have at least one (1) year of admissions experience in a skilled nursing facility (SNF)
• Prior experience in admissions or community outreach in a skilled nursing setting
• Proficiency with Point Click Care  (PCC) EMR
• Strong computer skills, including Microsoft Word and Excel
• Strong organizational, clerical, and multitasking abilities
• Excellent communication and interpersonal skills
• Compassionate, customer‑focused approach when working with guests and families