Tenant Support Officer

Partners Foundation is a Registered Social Landlord, our aim is simple: to provide high quality homes and services to vulnerable adults who need support to manage their tenancy. We help people to develop the skills and the confidence to live independently within their community.

We put people at the heart of everything we do and are unique in that we provide housing when all other avenues have been exhausted. We lead the way in improving lives, creating opportunities and supporting people to achieve great things. Our approach means vulnerable people can live in good homes with the necessary support but also puts them on the path to improving their wellbeing, integrated with their communities and living as independently as possible.

As a Tenant Support Officer your focus is to provide a housing support service to vulnerable tenants. You will complete all documentation which will include tenancy agreements, applications for housing and other benefits to support and sustain a successful tenancy, ensuring excellent customer service is delivered. You will maximise rent collection by ensuring housing and welfare benefit claims are submitted and vacancies are filled.

• Full UK driving licence required
• Support the culture of Partners Foundation, the vision and values.
• To work with an allocation of vulnerable individuals empowering sustainment of tenancies.
• To complete a tenancy support plan with the new tenants detailing all elements of tenancy support required for the tenancy to be maintained and monitoring existing tenancy support plans.
• To deliver a high-quality tenancy management service that helps tenants live well and enjoy their responsibly by offering tenancy support and ensuring out duties as a landlord are fulfilled.
• To work alongside in individuals and understanding how best to provide support through an assessment process, to highlight any risks to themselves, their tenancy and others.
• To provide information, advice and guidance to enable the tenants to understand their responsibilities and support them to develop effective strategies to manage those responsibilities.
• To work closely with other professionals where appropriate to provide a holistic approach to sustaining the tenancy including coordinating professional's meetings when necessary and attending external meetings in relation to tenants needs.
• To liaise internally with other colleagues to enable the successful cycle of tenancy related support and help them maintain their tenancy.
• To use recording systems in place to enable a full reflection of all activities relating to each individual whether it be in house management, contact notes, or other relevant supporting documentation.
• To be responsible for regular tenancy support visits and calls, being able to identify and resolve any issues as necessary.
• Manage customer calls, emails and requirements related to tenancy services.
• Support all queries, issues, complaints and help best to your knowledge and/or direct to appropriate department.
• To increase the sustainment and reduce the turnover of tenancies within your management area, and to contribute fully towards maximising occupancy rates and income in our stock.

• Commitment to the visions and values of Partners Foundation(essential).
• A confident approach with exceptional verbal communication and negotiation skills(essential).
• Excellent written and recording skills(essential).
• The necessary skills and abilities to complete comprehensive assessments at initial referral, support plans and risk assessments(essential).
• Knowledge of safeguarding adults and children, as well as experience of working with a diverse group of vulnerable adults(desirable).
• The confidence and experience to challenge decisions and advocate in the best interest of the tenants(desirable).
• Support customers and the wider team to ensure a high-quality service is always given, ensuring safety and security is a priority(essential).
• Ensure all policies and procedures are always followed and appropriate and IT recording systems are completed accurately(essential).
• To develop and sustain constructive relationships with…