Optical Assistant

Job Description

About the role:

As an Optical Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. You will be based in store and report to the store manager. You will work on the shop floor building great relationships with customers by listening and understanding their needs to find the right product or service for them.

From greeting customers when they arrive in store, to pre‑screening eye‑tests, to helping customers find the perfect eye‑wear solution – no two days will be the same.

Your role within the team will give you opportunities to develop your knowledge through our industry‑leading Step Into Optics training programme, which includes both workshop‑based learning and practical on‑the‑job experience. You will also:

• Order, dispense and collect glasses and contact lenses
• Support with eye‑tests and pre‑screening activities
• Provide aftercare support through repairs and adjustments
• Complete operational and administrative tasks associated with dispensing prescriptions
• Maintain shop floor standards

• Passion for customer care
• Enthusiasm for learning and personal development

• Experience in a retail or clinical environment

• Boots Retirement Savings Plan
• Discretionary quarterly bonus
• Generous employee discounts
• Clinical and non‑clinical career development opportunities
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more s/rewards. Exclusions may apply, eligible roles only.

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal‑opportunity employer, passionate about embracing diversity and providing a positive, inclusive workplace for all.

If your application is successful, you’ll be invited to an in‑store interview in the next 14 days. Where a role is advertised as full‑time, we are open to discussing part‑time and job‑share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.