Service Team Leader

People & Service Team Leader

Department: Store Management

Employment Type: Fixed Term Contract

Location: Wigan

Reporting To: People & Service Manager

Compensation: £26,445 FTE

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service.

Supporting the People & Service Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs.

What You’ll Be Doing

• Consistently deliver great service and role model this throughout the store team.
• Create a diverse and inclusive environment where all your store team feel valued.
• Create a wellbeing culture in store by being a direct line of communication for the store team.
• Confidently duty manage in all areas of the store operation including product and operations.
• Support the People & Service Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations.
• Support the People & Service Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, RFID, and people KPIs.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You'll Be Perfect If

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
• Leading a Team: Your ability to foster a positive team culture will be crucial in creating an enjoyable work environment.

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do.

What we can offer you:

• Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through Reward Gateway!
• Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed.
• Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
• A generous bonus scheme &…