Depot and Sales Manager

Required in :
Wigan

To effectively manage the day-to-day operations of the Depot, whilst developing and delivering a sales strategy in line with business objectives with an emphasis on quality, profitable new business.

As a key influencer across the Lynch team this role will help implement and embed the company vision and behaviours across all that we do. Our vision is about being the best at all that we do and enabling our great people to be the best they can be. To achieve this, we need to focus on delivering the highest service and focusing on getting things right first time , to support this we need to attract the best people who share our values for success and our passion for making an impact on tomorrow’s future.

This role is vital for ensuring our behaviours become real and are prioritised to enable our success :

CAN DO - It's our positive attitude that achieves our can-do approach. We work together as one team to deliver solutions to our challenges.

PASSION - We achieve right first time by having pride and enthusiasm. Being passionate empowers us to deliver an industry leading service to our customers.

ONE TEAM - We put the success of the team ahead of any personal gain. By communicating effectively, we support our colleagues and exceed our customers' expectations.

RESPECT - We trust and respect our colleagues, and our customers. We have integrity and create inclusive environments creating a healthy, safe, and fun workplace.

You will report into the National Operations Manager

The success of the role will be measured against the effective implementation of the following focus areas :

• Provide strong, inspirational leadership which role models the company's values and maintain high standards within your depot
• Achieve / exceed budgets through development of existing and new client relationships
• Meet targets and requirements on sales, profit, stock availability and utilisation, stock loss, debt, payroll, costs, customer satisfaction, branch standards, maintenance, safety and security
• Drive improvement in operational efficiency by reviewing branch performance and carefully managing schedules, resources and cover
• Ensure compliance with all systems, procedures and processes, so that company information and customer invoices are accurate and complete
• Actively work to implement all proposed change and business initiatives so that they are delivered right first time
• Manage the day to day compliance of the department
• Ensure a high level of service and maintenance is achieved through working closely with the service department and drivers
• Liaise with customers on a daily basis to ensure deliveries and collections of plant are to their expectations taking into consideration access and time restrictions
• Work with Transport / Haulage compliance manager to improve timely accident reporting to the insurance department. Ensuring all legal requirements are followed
• Work with Head of Transport and Administrator to effectively manage tachograph and daily defect compliance
• Use knowledge of local market, competition and customer to influence the way we do business and to recommend what is right for our staff and customers
• Agree targets and monitor people's performance so they feel valued and genuinely drive improvement in performance and compliance
• Manage cost centre and payroll expenditure within budget
• Improve the capability of our people through professional recruitment and training
• Support regional network changes so that continued and seamless service is experienced by our customers
• Focus the branch staff on sales and profit growth, authorising deals which generate the required income levels
• Maintain a high frequency and quality of communication, so that all your people are aware of the company vision, relevant plans and targets and our performance against them
• Visit key customers
• Encourage and demonstrate teamwork with the sales team to provide a high standard of service and a positive response to customer queries
• Champion HSQE, to safeguard the business interests and all of our people and customers
• Operational KPI's kept in line with the company's expectations
• Overseeing any troubleshooting, challenges and requirement on each project are communicated with customer, foreman and office
• Ensuring all machines and operators are fully compliant, keeping down and faults to a minimum
• Eco-driver and lowering fuel usage on each project. A monthly benchmark report from each supplier to ensure idling and fuel usage is kept to a minimum and work with National Training Manager to ensure all foreman have a full understanding of Regen and shutdown procedures for each manufactured plant. This is then to be consistently communicated to operators

To be successful in this role you will need the following skills, behaviours, and abilities :

• Team player
• Driven, organised and focused individual
• Exceptional organisational skills
• Meet strict deadlines
• Ability to influence and challenge