Revenues and Benefits Officer

Overview

Lichfield District Council is excited to announce an opportunity for a motivated and professional individual to join our Revenues and Benefits team. We are looking for someone who is committed to excellence in their work, possesses a passion for customer service, and aims to get it right the first time. The initial focus of the role will be within the revenues team, but there is an ambition for the team to become generic across the entire Revenues and Benefits department as part of our transformation process.

We are seeking candidates with previous experience in revenues; knowledge of benefits and/or debt recovery would also be beneficial. Effective verbal and written communication skills and exceptional attention to detail are essential. The ideal candidate will be self-motivated, able to work under pressure, and embody a team player spirit. Recent experience using NEC or similar systems is required.

• Work primarily within the revenues team with an ambition for broader applicability across the Revenues and Benefits department as part of the transformation process.
• Apply experience in revenues with beneficial knowledge of benefits and/or debt recovery.
• Demonstrate effective verbal and written communication skills and exceptional attention to detail.
• Be self-motivated, able to work under pressure, and contribute as a team player.
• Utilise NEC or similar systems; recent experience is required.

• Experience in revenues, with knowledge of benefits and/or debt recovery being advantageous.
• Strong verbal and written communication skills and high attention to detail.
• Self-motivated, able to work under pressure, and a collaborative team player.
• Recent experience using NEC or similar systems is required.

We serve a population of around 100,000 residents within Lichfield and the district. Lichfield itself is a small cathedral city located 20 miles just north of Birmingham. We are one of the district's largest employers and offer a range of fulfilling job opportunities. Our team is at the very heart of our council - everyone, whatever their role, contributes to delivering great services to our local community.

We are committed to equality and diversity, and work to ensure that our workplaces and our services are accessible to all. To see our full range of services, visit our website and search careers for more information on how we work together to make Lichfield a great place to live and work.

In return, we offer agile working options, flexible working arrangements, ongoing training and development opportunities, and an employee bonus scheme.

This is a permanent, full-time position of 37 hours per week.