Customer Liaison Manager - Maternity Cover

A bit about the role …

We are looking for a dedicated Customer Liaison Manager to lead our Customer Liaison teams across multiple sites. This role is essential in ensuring a smooth and positive customer journey during project delivery, keeping customer and community experience at the heart of all Connolly operations.

As this will be maternity cover, we are looking for someone in-house with at least 18 months RLO experience and retrofit experience would be an advantage.

For further information about this role, please contact Julie Cartwright.

• Provide encouragement, guidance, and leadership to the customer team.
• Support colleagues in their professional growth and career development.
• Help foster a positive and collaborative work environment, ensuring teams work closely together for the best customer outcomes.
• Work with the Head of Customer Experience to identify opportunities for improving workflows, tools, and processes that make customer interactions smoother and more efficient.
• Support ongoing enhancements to the customer service platform, ensuring the team can work effectively and track key service metrics.
• Act as a key point of contact for the Customer and Site Manager teams, ensuring requests, feedback, and concerns are handled with care and efficiency.

The closing date for applications is Friday 6th February 2026 but if you are interested in this role we would advise applying immediately to avoid disappointment.

We are an Equal Opportunities employer. No applicant will be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientation.