Control Room Operative

The Role

Are you confident handling calls and live situations? Do you deliver great customer service every time? Ready to make a real impact from day one?

As a market leader in the Parking industry, we pride ourselves on offering tailor‑made solutions to our clients. We have award‑winning learning and development teams. Our Human Resources department coordinates our Investment in People strategy in which we currently hold Gold status, putting APCOA Parking Services within the top 1 % of UK companies.

We are looking for highly customer‑focused individuals to join our existing Customer Service Team in Wigan. As a Control Room Operative, you will provide professional and helpful responses to customers whilst maintaining the highest service standards.

Working 3 days out of 7 – inclusive of weekends. 3 × 12 hour shifts, 3 days off and this will repeat. Working hours between 8 AM – 8 PM. 1 x hour lunch, 2 x 20 minute break.

• Take inbound telephone calls
• Respond to email enquiries
• Take intercom calls
• Ensure the accuracy of information provided is paramount
• Certify accuracy and a high attention to detail; assisting with the Irish Clamp release

• Excellent customer service skills
• Effective listening to build rapport with our customers
• Be able to respond to enquiries in a professional manner
• Excellent written and verbal communication skills
• Ability to absorb new information
• Ability to multitask and adapt
• Able to work with minimum supervision
• Experience of working in the parking industry is desirable but not essential
• Full accredited training will be provided to all successful candidates

• £24,444.40 per annum
• 38.5 hours per week – 3 on 3 off
• Employee of the month award scheme
• Pension scheme
• Employee discount
• Training and development

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.