Secretary​/Administrative Assistant; MSK CATS

Secretary/Administrative Assistant (MSK CATS)

The closing date is 20 January 2026

The MSK CATS service at Wrightington Wigan and Leigh Teaching Hospitals NHS Foundation Trust are recruiting an enthusiastic individual to join our well-established team as a secretary / administrative assistant for 24 hours per week on a Tuesday, Wednesday, and Friday.

The role will be predominantly based at Boston House Health Centre, although there may be a requirement to work in our community settings across the Wigan and Leigh borough, specifically at Platt Bridge Health Centre and Leigh Health Centre. Therefore, you must be able to travel across the Trust independently.

This post involves contact with patients and families face to face within a community setting. Therefore, it cannot be ruled out that the post holder may come in to contact with people who have COVID-19, although the Trust provides PPE and takes all reasonable steps to minimise risk.

This vacancy may close early if sufficient applications are received.

Evidence of qualifications will be requested at interview and during the onboarding process.

You will be expected to provide a comprehensive and efficient secretarial service for the MSK CATS service working within a well-established administrative team. You must be able to work as part of a team as well as use your own initiative and have the ability to prioritise your own workload. Good communication skills are required.

Duties include typing clinic letters using The Big Hand audio typing software, and experience of using this system or other audio typing software is desirable. Knowledge of medical terminology and experience of working in a clinical environment is essential. This role will also involve reception duties. The department uses Systm One, eReferrals / Choose & Book and occasionally HIS. As such, a working understanding of these electronic patient records would be an advantage.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

Duties and Responsibilities

Planning and Organisational Duties

• To provide a comprehensive secretarial and confidential service to the Team Leader and MSK CATS Department including management of correspondence, typing of reports, letters, etc.
• To carry out general reception duties, including checking in patients, answering the telephone, ordering ambulances, arranging interpreter services, legal administrative duties / invoices and dealing with routine enquiries, etc.
• To be responsible for the registration and referring of patient details, including data collection and inputting onto Systm One. To be able to access and navigate eReferrals / Choose & Book and the Patient Administration System (PAS).
• To take delegated responsibility for the allocation of MSK CATS appointments for patients referred to the MSK CATS service.
• To attend relevant meetings and be responsible for the taking and producing of minutes accurately, efficiently and to distribute appropriately.
• To accurately and efficiently input patient data into the service-wide shared database for Squirrel Archives Storage System for MSK CATS records.
• To be responsible for the setting up of patient information databases alongside therapists and to ensure accurate input of data to be used in the development of the MSK CATS Service.
• To be able to use Microsoft Office Suite to carry out administrative duties to a high standard.
• To undertake any other duties that might be considered appropriate by the Clinical Services Manager.

Communications and Key Working Relationships

• Using the spoken and written word…