Admin​/Secretary

Job Summary

We are looking for a dynamic, friendly, motivated and experienced Administrator/Secretary to work within our Community Paediatric Service and wider Neurodevelopmental Pathway (NDP) team.

• Provide comprehensive secretarial and administrative support to the community clinics and associated health professionals; actively participate in the development of the service.
• Provide a customer focused service to the users of the clinics, coordinating appointments and workload management for the clinics, liaising with all staff.
• Provide relief cover at other locations as requested.

Bridgewater offers flexible working where available. We do not hold a sponsor licence for working Visas. Our PEOPLE values shape how we deliver NHS services in our local community: Person‑centred, Empowered, Open and Honest, Professional, Locally Led, Efficient.

Date posted: 17 February 2026
Band:
Band 3
Salary: £24,937 to £26,598 a year

Contract:

Permanent
Working pattern:
Full‑time, Flexible working
Job locations:
Woodview CDC, Crow Wood Ln, Widnes, WA8 3NA

• Provide a front‑line service for all service user enquiries, responding to telephone and face‑to‑face enquiries efficiently, tactfully and professionally.
• Redirect calls, take action as appropriate and liaise with internal services and partner agencies when necessary.
• Maintain, develop and manage all aspects of administrative support clinically and/or administratively.
• Support Band 2 staff to attend and administer duties relating to Neurodevelopmental Pathway (NDP) panels; act as backup when Band 2 staff unavailable.
• Operate a central booking system with efficient appointment management, building clinic sessions, managing waiting lists and breaches, and performing data cleansing.
• Act as the superuser for the patient electronic computer system.
• Requisition appropriate levels of stock and lower‑level clinical equipment on the Purchase Ordering system.
• Display and provide information sources at reception with an attractive front‑desk display of posters and leaflets; distribute and collate all patient surveys.
• Handle all internal and external mail and redistribution to relevant departments.
• Accept deliveries and ensure they are dealt with promptly.
• Maintain an effective photocopying, filing and archiving system, including records management in line with Trust policy.
• Copy type and audio‑type medical reports containing medical/clinical terminology and general correspondence.
• Report any faults, defects or building defects to the helpdesk.
• Undertake Fire Warden and First aid duties as required to ensure legislative compliance.
• Manage and book clinic and meeting rooms within the premises and keep room availability updated.
• Maintain clinical diaries as requested.
• Carry out inductions for all new members of staff and service users who may work within the post holder’s clinic location.
• Communicate verbally and in writing with multi‑agency services regarding information which may be sensitive or highly distressing.
• Arrange meetings between staff as directed, take notes and distribute the meeting notes to concerned parties.
• Assist with research and audit activity using a variety of audit tools, including the internet.
• Coordinate information received from external partners (e.g., Accident and Emergency reports).
• Edit and format legal documents.
• Oversee the administrative work of the department, allocating routine duties to others in the team.
• Ensure all correspondence for the service is typed, allocated to clinicians or filed as required.
• Screen referrals, highlight priorities to the team lead and support Band 2 staff with Systm One case management.
• Provide a first point of contact and reception function for all enquiries regarding the service.
• Assist in information collection for patients as requested by registered staff.
• Operate computerised systems such as Systm One to support patient management.
• Implement and maintain a centralised prescription database using Excel.
• Record, supervise, and monitor new referrals, waiting lists and reviews in line with departmental policy.
• Collect, monitor and submit Educational Health and Care Needs Assessment data for the…