Receptionist​/Administrator

We are looking to recruit ahighly motivated individual to join our reception and administrative department,who has experience of working in a healthcare setting and an understanding ofEMIS software.

You will also have a knowledge and understanding of data protection and be able to demonstrate robust patient confidentiality systems.

The vacancy is fixed term 6months position with the potential to become permanent.

16 hours per week, shift patternis Monday Friday between the hours of 8.30 am 8.45 pm, you will also be required to work one Saturday in three.

Salary is dependent on experience,WTE is in the region of £22,291- £24,000

Toprovide support to the reception and administration teams including reception,administration tasks and typing for all services delivered by Widnes Highfield Health.

The post holder maybe required to undertake other duties in keeping with the role, as deemed necessary by the General Manager.

Widnes Highfield Health is a GPFederation delivering Primary and Community Care services. We are awell-established provider and have been delivering services for the population of Halton for over 15 years.

We are a company with innovation atits culture and constantly looking for ways to grow the support to our local community,as an organisation we have been part of a winning partnership team with our PCN partners.

We are based at Highfield Hospital, which was the former maternity home in Highfield Road, Widnes. The building has been extensively refurbished to provide excellent patient andstaff, clinical and administrative facilities which houses our friendly team.

• Booking of appointments, ensuring accurate information is recorded to retrieve the correct electronic patient record.
• Scanning medical documentation and referrals into patient electronic medical record.
• To establish and maintain filing and administrative systems to ensure written or computer information is easily accessible and secure.
• Filing of patient correspondence/documentation in patient medical records as necessary.
• To receive incoming telephone calls and initiate outgoing telephone calls to facilitate timely and appropriate communications with patients and external agencies, taking messages and dealing with appropriate queries.
• To maintain computer system in an accurate and secure manner.
• To assist with gathering of statistics and information when required.
• Typing of clinical letters using Lexacom transcribing system.
• To receive and despatch mail to relevant parties.
• To maintain company secure e-mails, print off and process incoming e-mail referrals
• Be able to explain clinic arrangements and formal requirements to patients.
• Respond to all requests for assistance from patients and visitors.
• To provide cover for members of the reception and administrative team during periods of sickness and annual leave.
• Any other delegated tasks or duties considered applicable to the post.

• Experience of Microsoft Office software
• Experience of dealing with the public/patients
• Experience of working within an NHS reception environment
• Experience of working in a GP practice
• Experience of EMIS software

• A good standard of general education - GCSE grade A to C in English and maths
• Appropriate typing and word processing qualifications
• A good knowledge of Microsoft office systems
• A demonstrable commitment to professional development
• Qualified in NVQ level 3 customer Service

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in…