Site Analyst

Our client, a leading organization in the chemical manufacturing industry, is seeking a Site Analyst to join their team. As a Site Analyst, you will be part of the IT Support Department supporting the Site IT and Service Management teams. The ideal candidate will have excellent communication skills, proactive problem-solving abilities, and a collaborative mindset which will align successfully in the organization.

Job Title: Site Analyst
Location: Wickliffe, Ohio

• Record all service requests in the ticketing system, including calls, emails, voicemails, chats, and walk-ins.
• Deliver precise and comprehensive solutions to user inquiries, escalating or transferring incidents when necessary.
• Inform users about the status of their service requests or incidents.
• Troubleshoot complex hardware and software issues on PCs, perform installations and upgrades.
• Collaborate with various teams to manage incident resolution and service request fulfillment.

• A technical degree with 3-6 years of relevant experience.
• Strong communication skills, including active listening and empathy.
• Customer service expertise, ensuring positive end-user experiences and proactive issue resolution.
• Analytical problem-solving skills, utilizing resources to resolve or anticipate issues and update documentation.
• Effective time management and the ability to work independently with minimal supervision.

• Opportunity to work in a dynamic and supportive environment.
• Chance to develop and enhance technical and interpersonal skills.
• Engagement in meaningful projects that improve operational efficiency.
• Collaborative team culture that values diversity and innovation.
• Potential for career growth within a reputable organization.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells. Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands –
Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.