Site Analyst

Our client, a leading organization in the chemical manufacturing industry, is seeking a Site Analyst to join their team. As a Site Analyst, you will be part of the IT Support Department supporting the Site IT and Service Management teams. The ideal candidate will have excellent communication skills, proactive problem-solving abilities, and a collaborative mindset which will align successfully in the organization.

Job Title: Site Analyst

Location: Wickliffe, Ohio

• Record all service requests in the ticketing system, including calls, emails, voicemails, chats, and walk-ins.
• Deliver precise and comprehensive solutions to user inquiries, escalating or transferring incidents when necessary.
• Inform users about the status of their service requests or incidents.
• Troubleshoot complex hardware and software issues on PCs, perform installations and upgrades.
• Collaborate with various teams to manage incident resolution and service request fulfillment.

• A technical degree with 3-6 years of relevant experience.
• Strong communication skills, including active listening and empathy.
• Customer service expertise, ensuring positive end-user experiences and proactive issue resolution.
• Analytical problem-solving skills, utilizing resources to resolve or anticipate issues and update documentation.
• Effective time management and the ability to work independently with minimal supervision.

• Opportunity to work in a dynamic and supportive environment.
• Chance to develop and enhance technical and interpersonal skills.
• Engagement in meaningful projects that improve operational efficiency.
• Collaborative team culture that values diversity and innovation.
• Potential for career growth within a reputable organization.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!