IT Manager

Location:

Molineux House, Russell Gardens,

• Manage IT & telecoms issues arising, acting as the conduit between the customer and departmental management.
• Monitor the IT helpdesk performance and analysis to identify trends.
• Monitor the performance of the main external IT support provider and seek to prevent issues from arising.
• Build and maintain relationships with internal and external stakeholders.
• Provide support and guidance to the team to fulfil their duties.
• Manage our annual Cyber Essentials Plus renewal.
• Plan and coordinate annual IT audits across the Group.
• Assist IT Director with strategic projects.
• Any additional tasks as requested by line manager.

• Oversee large IT projects by coordinating and allocating resources.
• Promote and maintain general high morale to actively encourage a happy working environment.
• To monitor performance of IT infrastructure and services.
• Work with key stakeholders to understand and develop solutions for IT needs.
• To recruit for all vacant positions within the department.

• Proficient in the use of Microsoft Office packages.
• Broad understanding of Windows Server Infrastructure.
• Understanding of MPLS networks.
• Experience of Extreme Switching and Access Points.
• Interpersonal and communication skills.
• Analytical and problem-solving skills.
• To be flexible and willing to change work plans at short notice.
• Ability to liaise with and progress/escalate calls to a conclusion with external suppliers.
• Full UK Driving License.

• Competitive salary and bonus scheme.
• Generous holiday allowance (rising with service).
• Option to buy extra holidays.
• Option to sell or carry over up to 5 days holiday.
• Christmas Shutdown.
• Early finish Friday.
• Cycle to work scheme.
• Group pension.
• Annual salary review – takes place each January.
• Life Assurance 2 x annual salary.
• Personal Accident Insurance.
• Free onsite parking.
• Employee assistance programme.
• Training and progression opportunities.
• Family run and well established, secure company (trading 90 years).
• Open door policy.
• Employee Referral scheme.
• Benefits scheme (discounted retailers scheme).
• Corporate Eyecare Scheme through Specsavers.
• Message the MD/CEO/ideas and contributions scheme.
• Volunteering day off each year.

We are an equal opportunities employer and welcome applications from all sections of the community.

Contract Type:
Full time
Salary:
Based on Experience