Client Experience Associate

_ Currently hiring for full-time regular positions in Homeless Services and Housing Services. _

_ 2nd and 3rd shift, including weekends _

Must be able to work weekends and holidays as needed
Must have reliable transportation
Must be able to pass pre-employment drug test and criminal background check

Full-time benefits include:

Paid vacation and paid sick leave
11 paid holidays
401(k) with employer match
Health, dental and vision insurance
Company-paid life insurance
Paid training

Human Kind has an inclusive and compassionate approach in helping the homeless and those living in poverty in our community. If you like to be part of an organization that is dedicated to making a difference, we welcome you to apply for the Client Experience Associate position. Human Kind also strives to develop future leaders with opportunities for advancement.

The Client Experience Associate (CEA) for Human Kind (HK) will work with the organization to achieve the successful inclusion of each resident of HK homeless and/or housing services and activities. The CEA will operate according to the Strengths Model, which will focus on training basic life skills in six domain areas, which include:
Housing/Daily Living, Financial Support, Vocational/Educational, Social Support and Health & Recreation.

Must be able to work weekends and holidays as needed.

DUTIES AND RESPONSIBILITIES

Oversee day-to-day activities of residents currently residing at an HK facility.
Enforce HK rules for residency to ensure the smooth and orderly operation of the HK program.
Assist residents in reaching self-identified goals.
Model appropriate behavior and provide emotional support to residents.
Mediate interpersonal problems between residents.
Provide and support opportunities for residents to increase their living skills.
Motivate residents to follow the required house rules, including daily bathing and clean clothes.
Communicate with other staff to resolve problems with individual residents.
Involve residents in community building activities.
Arrange transportation for support services and when needed assist with filling out forms, applications, etc.
Take action needed to ensure the HK facility is kept as clean and orderly, both indoors and outdoors.
Promptly report any potentially hazardous condition to proper personnel.
Other duties as assigned.

QUALIFICATIONS and EXPECTATIONS

Required:

High School Diploma or equivalent
Good judgment in independent decision-making skills
Responsible work history which shows a history of fulfilling obligations
Must be compassionate with ability to communicate with a diverse population
The ability to be adaptable and flexible as well as solid conflict resolution skills

Prefer:

Experience with homeless population

Experience with substance abuse

Experience with mental health issues
Other prior experience related to this position
Familiarity with the mental health environment
Demonstrated history of actively looking for ways to help those affected by homelessness, mental illness, and/or substance addictions
Experience using MS Office applications, such as Word or Outlook
Experience using the Internet to research and locate information

WORK ENVIRONMENT

This position will perform duties in both indoor and outdoor environments. Hazards of the position may include exposure to unpredictable resident behavior. Additionally, there may be a low risk for exposure to communicable diseases, including TB and/or Hepatitis

B. The CEA may at times perform physical activities that require considerable use of a person's arms and legs, while moving the whole body. The ability to climb, lift up to 25 lbs unassisted, balance, walk, stoop and handle materials is required. The ability to obtain a food handler's card may be required. May perform activities while the whole body is in motion, exert maximum muscle force to lift, push, pull or carry objects.

Additionally, the ability to listen to and understand information and ideas presented through spoken words and sentences.

ABOUT HUMANKIND

HK provides shelter, affordable housing, basic needs, and supportive services to those experiencing homelessness or poverty in Sedgwick County. Recognizing the inherent value of each person,…