Mobile Associate - Store in Store - Wichita, KS

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the Right Way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

• Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
• Consistently leverages digital self-serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app for wireless needs, deepening relationships and ensuring satisfaction.
• Completes training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Reviews personal results, current promotions, and updates on the Hub to be Customer Ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, carries keys to kiosk cabinets, locks/securing kiosk and assets, and reports any lost keys or assets to the manager.
• Customer-obsessed: passionate, friendly, and engaging with customers. Connects on a personal level, matches the pace of the customer, builds rapport, trust, and loyalty. Provides exceptional service, exceeds customer expectations, and proactively reaches out to potential customers to drive sales activity. Follows up with customers, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail environment preferred.

• Customer Satisfaction:
  Passionate customer advocate with the desire to be yourself when connecting and having fun with customers. Balances customer experience and performance goals. (Required)
• Team Building:
  Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

All employees are eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. Benefits also include paid parental and family leave, family…