Sales Experience Associate

You are tasked with supporting revenue generation by successfully executing Enterprise Fulfillment and jcp initiatives, concentrating on key areas such as Customer Service & Sales, Enterprise Fulfillment, jcp operations, and general operations.

• Customer Service & Sales:
  Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• The Enterprise Fulfillment role involves monitoring the systems application, selecting merchandise orders, and confirming their fulfillment in the system. Additionally, it includes appropriately packing orders according to packaging standards and schedules, as well as promptly handling Ship from Store and Buy Online Pickup in Store activities.
• Responsible for the orderly arrangement and care of inventory at jcp, team members dedicate efforts to organizing and maintaining the stock area.
• Collaborates with merchandise associates/assistants in restocking store items or personally refills products from stock; contributes to the annual inventory review.

Performance Standards:
Maintains a constant adherence to specified performance expectations, covering different areas like shrinkage control, safety compliance, Omnichannel proficiency, customer service excellence, profit generation, efficiency improvement, and regular attendance.

• The position calls for individuals with at least 1-2 years of hands-on experience
• For this position, having a Bachelor's degree or similar work experience is preferable, although a high school diploma or equivalent is essential
• Success is achieved through problem-solving and making sound decisions that drive sales, profit, and customer service enhancements. Tasks are completed efficiently and effectively, and individuals hold themselves to high standards of accountability to deliver results. They show a readiness to adapt swiftly to changing situations with enthusiasm and a positive approach
• Ownership:
  Offering top-notch customer care; collaborating and building positive, inclusive, and respectful relationships; holding oneself accountable for personal actions and outcomes
• Actively seeks ways to enhance customer satisfaction; exhibits confidence and boldness in decision-making based on ethical considerations; performs tasks with energy and a prompt response

benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. The company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp to more than 650 stores in the U.S. and Puerto Rico.