Vice President of Retail Banking Operations

Direct Hire

Drive Operational Excellence and Lead a High-Performing Team!

Are you passionate about creating efficient systems and empowering teams to deliver exceptional service? We're seeking a visionary leader to oversee retail banking operations ensuring compliance, optimizing processes and supporting scalable growth. This is your opportunity to make a lasting impact and move our organization forward.

• Design, maintain and refine Standard Operating Procedures (SOPs) to guarantee accuracy, consistency and operational efficiency across all branches
• Oversee branch systems and functionality including teller platforms, cash ordering, balancing and reconciliation
• Continuously analyze workflows to identify opportunities for improvement, reduce costs and strengthen operational integrity
• Ensure strict compliance with regulatory requirements, internal policies and control standards
• Act as the primary liaison with Compliance, Audit and Risk Management coordinating audits and ensuring timely resolution of findings
• Serve as the escalation point for branch operational concerns, providing solutions that keep teams focused on customer service
• Manage the helpdesk/ticketing system, prioritizing and tracking requests for efficient resolution
• Collaborate with IT, Compliance and Retail Services to troubleshoot systemic issues and implement preventive measures
• Partner with the Training Supervisor to deliver comprehensive instruction on operational procedures, systems and compliance standards
• Recommend updates to training materials, user guides and refresher programs to promote accuracy and confidence
• Oversee vendor relationships supporting retail operations
• Monitor vendor performance and contractual compliance, ensuring value, security and efficiency
• Maintain adherence to company policies and applicable laws, including the Bank Secrecy Act, Patriot Act and OFAC

• Experience:
  
  5 years in retail banking operations or branch management
• Proven expertise in compliance, risk management and operational systems
• Leadership Style:
  Approachable, collaborative and committed to driving progress by leading an outstanding team

• Bachelor’s degree in Business, Finance or related field (preferred)
• Strong analytical, problem-solving and communication skills
• Ability to lead and influence cross-functional teams
• Proficiency in banking systems and vendor management
• Deep understanding of regulatory requirements

• Play a pivotal role in shaping the future of retail banking
• Work in a culture that values innovation and continuous improvement
• Make a measurable impact on growth and service delivery

Ready to lead with purpose and inspire change? Apply today and join us in building a stronger, smarter retail banking experience!