Head of Service Delivery Enablement

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT
2.

This role ensures operational stability, performance improvement, and proactive risk management across the organization.

Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments

• Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
• Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
• Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
• Escalate material risks and ensure timely intervention strategies are in place
• Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
• Build organisational capability in structured problem-solving and continuous improvement
• Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
• Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
• Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
• Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.

Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.

Internal

• Operational Leadership
• Commercial Team
• Technology
• Central Services

External

• DWP stakeholders
• Capita stakeholders

• Senior-level leadership experience in service delivery, operations or delivery enablement
• Proven ability to stabilise at-risk or failing operational functions
• Strong stakeholder management skills across complex matrix structures
• Influencing skills without formal authority
• Data-driven problem-solver with commercial and operational acumen.

• Excellent communication at all organisational levels
• Calm, decisive and solution-focused under pressure
• Pragmatic and outcome oriented
• Credible with senior leaders and frontline teams
• Able to challenge constructively while maintaining strong relationships
• Strategic thinker with strong analytical capability

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.

We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions.

The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job.

When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme.

If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview.

Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.

Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Salary

Minimum Salary: 80,000.00

Maximum Salary: 85,000.00