Club Manager

Benefits

• 401(k)
• 401(k) matching (Employer matching)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Genesis Health Clubs is seeking hospitality-driven managers who provide superior customer service with the drive to be the best! This role will ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations, including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales‑related functions including prospecting, staff training, new member sales, and member retention.

• Seek new and existing memberships to exceed sales goals by phone, outside sales, and current member retention
• Report and communicate daily with regional team leaders on sales activity
• Conduct daily sales meetings to discuss performance and objectives with club team
• Interview, hire, train, plan, assign, and direct work, evaluate performance, reward, and discipline staff
• Ensure effective orientation and training for each new team member
• Address complaints and resolve problems promptly
• Respond quickly and appropriately to members' concerns
• Ensure club meets all standards for cleanliness, maintenance, and safety
• Direct and help manage other departments within the club
• Attend all staff and club meetings and events
• Establish and maintain professional relationships with staff
• Maintain and update sales policies and procedures
• Keep club revenues and goals constantly in view
• Work closely with retention departments to ensure high participation in facilities
• Ensure required documentation is completed in a timely manner
• Respond quickly and appropriately to emergency situations
• Perform other duties and assignments as necessary or required
• Help support and grow all departments in the facility

• Present a professional demeanor at all times when representing Genesis Health Clubs
• Provide input in developing strategies to support goals and objectives
• Recommend staff development and education activities
• Develop and build a team atmosphere among staff and departments
• Respond to common inquiries or complaints

• Available to work weekends, evenings, and holidays
• Must hold current CPR certification or obtain it within 60 days of the start date
• Work well with others
• Experience in cash handling and credit card processing
• Strong customer service abilities

• Stand for long periods of time
• Lift up to 35 pounds
• Communicate with guests and associates, including reading, writing, and speaking

Not Applicable

Full-time

Other