Clinic Office Manager

Overview

The Clinic Office Manager is responsible for the customer focused operations of the outpatient clinic front desk and scheduling team. This role oversees staff performance, workflow coordination, and adherence to established policies and procedures to maintain high standards of client care. The manager supports operational activities such as monitoring scheduling accuracy, optimizing front desk processes, and ensuring compliance with regulatory requirements.

• Champion our integrity by providing customer service while exhibiting excellence through:
  Strategic Leadership:
  Support the execution of strategic plans that improve client-centered operational efficiencies. Collaborate with leadership to implement initiatives that align with organizational goals and enhance clinic performance.
• Operational Oversight:
  Manage the day-to-day operations of the front desk and scheduling team, including workflow coordination, check-in processes, client intake and onboarding. Monitor clinical schedule efficiency, track client attendance rates, and ensure accurate scheduling. Maintain adequate supplies, equipment, and facility readiness for optimal clinic operations. Provide administrative support to the IDT & ABA Clinical Director and VP of Clinical Operations as needed.
• Client-Centered Care:
  Serve as a liaison between clients, families, and providers to ensure clear communication and a positive experience. Support families in navigating services and assist with onboarding to promote smooth transitions into care.
• Strategic Planning and Innovation:
  Contribute to data-driven improvements by identifying operational challenges and recommending solutions. Assist leadership in implementing new initiatives that enhance scheduling, intake processes, and overall service delivery.
• Interdisciplinary
  
  Collaboration:
  
  Coordinate with clinical teams and other departments to ensure seamless service delivery. Facilitate communication between administrative staff and providers to support positive client outcomes.
• Data Management, Analysis and Reporting:
  Track and report key operational metrics such as attendance rates, scheduling efficiency, and client onboarding timelines. Ensure data accuracy and integrity in scheduling systems. Provide reporting and insights to leadership to support decision-making.
• Compliance and
  
  Risk Management:
  
  Assist in maintaining compliance with federal, state, and local regulations. Support risk management activities and help monitor safety policies and accreditation standards.
• People Management:
  Supervise front desk and scheduling staff, providing guidance, feedback, and support to foster a positive work environment. Promote teamwork, uphold company policies, and encourage professional growth among team members.
• Professional Responsibility:
  Adhere to company policies and code of conduct, maintain confidentiality, and escalate concerns appropriately. Perform other duties as assigned to support clinic operations.