Program Manager

JLL empowers you to shape a brighter way
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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As an Experience Program Manager within JLL's Experience Services team, you will serve as an on-account role responsible for identifying and pursuing opportunities through strategic advisory services while leveraging industry benchmarking and market insights to provide guidance that supports client expansion and adds value across their portfolio. This position requires you to serve as a trusted business partner focusing primarily on breakroom services and comprehensive workplace amenities while demonstrating strong client‑facing capabilities and cultural alignment with client values.

You'll drive mutually beneficial outcomes through innovative service delivery while demonstrating JLL's leadership behaviors by inspiring teams and clients, working collaboratively across the enterprise, simplifying complex service delivery challenges, making intentional data‑driven decisions, and staying future‑ready through continuous innovation and transformation.

• Support program strategy, scope, goals, and deliverables that drive client objectives in collaboration with account leadership, client stakeholders, and team members
• Support customer engagement initiatives through program development and knowledge sharing while offering expert insights on workplace trends
• Provide best practices and innovative solutions to enhance workplace experience for comprehensive client value
• Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements
• Leverage industry benchmarking and market insights to guide strategic decision‑making and client recommendations

• Create and support adoption of KPIs to assess performance, operational effectiveness, and ROI of strategic projects
• Analyze and assess financial statement data to inform planning and decision‑making for optimal program performance
• Maintain high‑quality services through financial management, risk assessment, issue resolution, and continuous improvement
• Develop comprehensive reporting and analytics to track program success and identify optimization opportunities

• Establish and maintain relationships with external vendors, service providers, and consultants to support workplace programs and projects
• Ensure vendor partnerships contribute positively to overall workplace experience through operational excellence and performance monitoring
• Negotiate and manage vendor contracts while ensuring alignment with client objectives and service level agreements
• Conduct regular vendor performance reviews and implement improvement initiatives as needed

• Proactively seek and share feedback from clients, stakeholders, and end‑users to understand vision, satisfaction levels, and identify areas for service enhancement
• Anticipate and respond to client stakeholder needs and concerns while transforming problems into opportunities
• Project and practice consistent ownership attributes while providing high‑level customer service at all points of contact
• Communicate proactively across all levels of organization and multiple departments in clear and concise manner

• Provide team support in operational matters while ensuring smooth day‑to‑day functioning of workplace services
• Work cross‑functionally to deliver as one team while integrating experience…