Sales Enablement Manager​/Corporate Trainer

Join Vonage and help us innovate cloud communications for businesses worldwide! Vonage Applications

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich unified communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

We are seeking a world-class Sales Enablement professional who thrives at the intersection of facilitation, instructional design, and business performance in a fast‑paced environment. This role is ideal for a high‑impact facilitator and content designer who can command a room, design modern learning experiences, and translate complex product features, advantages, benefits, and processes into simple, compelling training that drives real behavior change.

As a member of our Sales Enablement team, you will play a critical role in accelerating seller productivity, improving customer outcomes, and supporting global go‑to‑market initiatives across Unified Communications, Contact Center, and AI‑enabled solutions.

This is not a “check‑the‑box” training role. We are looking for someone who sees enablement as a strategic lever for revenue growth, not just content delivery.

• Provide training support for Sales, Customer Success, Channel, Alliances, and Sales Development teams.
• Facilitate instructor‑led, virtual, and hybrid training sessions for new hires and tenured employees.
• Create and maintain training schedules for onboarding, product releases and launches, and ongoing enablement.
• Conduct needs assessments to identify skill gaps and recommend and build appropriate training solutions.
• Design and develop blended learning programs, including instructor‑led training (ILT), virtual instructor‑led training (VILT), and self‑guided eLearning and microlearning.
• Develop consistent and scalable training for new hires, experienced sellers, and partner audiences.
• Prepare and distribute training materials such as presentations, job aids, exercises, and assessments.
• Leverage AI tools and effective prompting techniques to accelerate content creation, personalize learning, and support rapid iteration of enablement assets.
• Partner with Sales, Product, Marketing, and Operations to align training with business priorities.
• Evaluate training effectiveness using learner feedback, performance data, and adoption metrics.
• Use AI‑assisted insights and analytics to continuously improve training content and delivery.
• Represent Sales Enablement with internal stakeholders, partners, and cross‑functional teams.
• Support continuous improvement of enablement processes, tools, and best practices.
• Comfortable learning and teaching systems, such as Salesforce, Gong.io, Success 360.
• Drive Salesforce hygiene & workflow adoption.
• Build Gong scorecards & coaching frameworks.
• Optimize Sales Navigator usage.
• Support Success 360 / CS tools.
• Translate tech into behavior change.
• Work as a fully competent, collaborative member of the Sales Enablement team.
• Define expected outcomes for training initiatives and track their impact on learner performance and adoption.

• We accept that no candidate checks every box. We actively welcome applicants who bring unique experience, transferable skills, and the drive to grow in the role.

• Bachelor’s degree or equivalent professional experience.
• 3+ years of experience in Sales Enablement, Sales Training, Corporate Training, or Instructional Design.
• Proven experience facilitating live training for sales or customer‑facing teams.
• Strong communication, presentation, and facilitation skills.
• Ability to manage multiple training initiatives simultaneously.
• Comfort working in a very fast‑paced, constantly evolving environment.

• Experience in SaaS, UCaaS, CCaaS, CPaaS, or technology‑enabled sales environments.
• Prior experience carrying a sales quota or working directly in sales.
• Experience designing blended learning programs using adult learning principles (ADDIE preferred).
• Familiarity with LMS platforms, CRM…