Technical Support Specialist

The Technical Support Specialist for Information Technology at the City of Wichita serves as a frontline technology partner supporting uninterrupted municipal operations. This position delivers hands‑on technical support for desktop systems, laptops, mobile devices, printers, and enterprise applications across City departments. The role installs, configures, tests, and maintains computer hardware and software; resolves service tickets; and ensures secure, reliable system performance.

This position adds value by minimizing downtime, strengthening cybersecurity practices, and providing clear, solution‑focused support to City employees. The Technical Support Specialist contributes to standardized configurations, user training, equipment lifecycle management, and continuous improvement of IT service delivery. Through responsive troubleshooting and proactive system monitoring, this role directly supports operational efficiency and public service continuity.

• Assists in developing and maintaining standards, documentation, and procedures for endpoint devices and office productivity systems.
• Provides in‑person and virtual training to end users on supported hardware, software, and collaboration tools.
• Responds to service requests and incidents through phone, email, chat, and ticketing systems; documents and tracks resolutions.
• Diagnoses and resolves hardware, software, network, and account‑related issues, escalating when appropriate.
• Provides on‑site and remote technical support to end users.
• Supports Microsoft 365, collaboration platforms, department‑specific applications, and cloud‑based systems.
• Installs, images, configures, deploys, and decommissions endpoint equipment including desktops, laptops, mobile devices, and peripherals.
• Configures and tests operating systems, security updates, patches, and enterprise applications.
• Assists with endpoint management, cybersecurity best practices, and vulnerability remediation efforts.
• Identifies opportunities for process improvement, automation, and enhanced service delivery.
• Completion of work assignments may require the operation of a vehicle.
• The examples are not intended to be all inclusive.
• Other duties may be assigned as needed.

• Knowledge of endpoint operating systems and configuration methods (e.g., Windows 10/11, macOS).
• Working knowledge of enterprise productivity platforms such as Microsoft 365, Teams, SharePoint, and related cloud services.
• Knowledge of standard endpoint hardware components, peripherals, and basic networking concepts.
• Ability to access, interpret, and document information using standard productivity and ticketing systems.
• Ability to train and support users in Microsoft 365, collaboration platforms, and department‑specific applications.
• Ability to establish and maintain effective working relationships with colleagues, departments, vendors, and end users.
• Ability to use a computer for extended periods of time.
• Ability to provide technical assistance in person, remotely, and via phone for extended periods of time.
• Ability to lift and carry objects weighing up to 50 lbs.
• Ability to bend or stoop to install, move, or retrieve equipment as needed.
• Ability to communicate clearly and effectively, both orally and in writing.
• May require participation in an on‑call rotation to support after‑hours incidents.
• May require ability to acquire and maintain a valid Kansas driver's license.
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace.

Offers of employment are contingent upon passing a pre‑employment physical, which includes drug screening, and satisfactory evaluation of the results of a criminal record check. Must be legally authorized to work in the United States without the need of a sponsorship.