Application Support Analyst II

Position:
Information Systems Support Analyst II

Department: IT Operations

Location:
Wichita, KS

Salary:
Full-Time/Salary

Jump start your career at Equity Bank
! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

• Provide support for technical issues and initiatives related to integrated applications and systems, via ticketing system and phone queue.
• Coordinate issue and support resolutions with users, vendors, and/or internal service groups. Subject matter expert for, and provide administration, management, and support of information systems applications, including continual education and practical learning.
• Perform periodic updates and installation for information systems.
• Support integrity of information systems via backups, verifications, BCP and DR testing; use diagnostic tools to measure, maintain, and troubleshoot applications, data systems, and services; insure optimal uptime of in-house information systems.
• Update and write documentation and procedures and provide related training.
• Administration and management of department intranet pages and documents.
• Troubleshoot tier 2 issues and coordinate resolution with users and internal service groups
• Monitoring and resolution of issues sent via department help desk and CRM; reassignment of tier 2 issues to additional Information Systems staff for resolution.
• Responsible for the technical administration of all desktop, laptop, and printing resources, including but not limited to setup, configuration, troubleshooting, monitoring, maintenance, and repair.
• Recommends procurement of new hardware and software to Manager. Identify opportunities for potential changes to environment based on user feedback and report to supervisor.
• Monitors changes in business needs, making recommendations for changes as appropriate.
• Assist with application-level user provisioning for new hires, personnel changes, and terminations, as needed.
• Assist with completion of daily tasks including monitoring and logging, as needed.
• Following established departmental procedures and checklists, as well as bank policies.
• Utilization of system analytics and automation within the department.
• Completion of development project support work as assigned, including merger data conversion support.
• Assess change requests for risk to production systems, and assure quality, security and compliance requirements are met for supported “systems” and areas.
• Follow established Information Systems policies and procedures.
• Follow established internal control policies.
• Follow established compliance policies, responsibilities including but not limited to Equity Bank.
• Business Ethic and Conduct policy, Bank Secrecy Act, Information Security, and Suspicious Activity reporting requirements.
• Other duties as assigned by supervisor or department head.

• High school diploma or equivalent
• Minimum 2 years IT Support experience
• Telephone skills and etiquette
• Effective troubleshooting instincts and skills
• Previous banking experience strongly recommended
• Working knowledge of office practices and procedures
• Effective communication, time management, and organization skills

The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.

Equity Bank, a full-service, $5 billion community bank, is based in Wichita, Kansas, with 70 bank offices throughout Kansas, Missouri, Arkansas, and Oklahoma.

At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive…