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Customer Support Analytics & Ops Lead

Job in Wichita, Sedgwick County, Kansas, 67232, USA
Listing for: Cengage Group
Full Time position
Listed on 2026-02-28
Job specializations:
  • IT/Tech
    Technical Support, Data Analyst
Salary/Wage Range or Industry Benchmark: 58300 - 75750 USD Yearly USD 58300.00 75750.00 YEAR
Job Description & How to Apply Below
A global education technology company is hiring a Call Center Operations Analyst in Wichita, Kansas. This role involves analyzing customer support metrics, driving improvements in service quality, and collaborating with team leaders to enhance operational performance. Ideal candidates will have a bachelor's degree and 2-4 years of relevant experience, along with strong analytical skills and familiarity with tools like Salesforce and Power

BI. This position offers a competitive salary range of $58,300 - $75,750 USD, plus bonuses.
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