Field Solutions Consultant

The Post‑Sales Field Solution Consultant serves as a technical expert and trusted advisor for customers following implementation. This role is responsible for supporting product adoption, diagnosing and resolving technical issues in the field, and acting as a key resource for ensuring ongoing product performance and satisfaction. With a deep understanding of both the product and customer environments, the Field Solution Consultant plays a critical role in delivering a reliable, high‑impact user experience.

• Act as the primary technical contact for assigned accounts post‑implementation
• Conduct onsite visits to support troubleshooting, performance validation, and technical optimization
• Own and resolve technical issues through to completion, collaborating with engineering and support teams as needed
• Partner closely with Customer Success Managers (CSMs) to reinforce product usage and maintain a positive customer experience
• Maintain detailed logs of site findings, network and hardware behavior, and customer‑reported concerns
• Document and escalate recurring patterns, bugs, or systemic issues to the Product and Engineering teams
• Educate end users and site contacts on product functionality, system behavior, and best practices
• Support product testing, upgrades, and configuration changes as needed
• Help track and improve key metrics such as CSAT, ticket closure time, and post‑deployment stability

• Hands‑on experience with customer‑facing diagnostics, issue triage, and device troubleshooting
• Clear, confident communicator with the ability to explain complex concepts to both technical and non‑technical audiences
• Able to work independently and travel to customer sites as required (25–50%)
• Experience collaborating cross‑functionally with product, support, and engineering teams
• Comfortable with tools like Salesforce, Jira, or internal ticketing and telemetry platforms
• High attention to detail with a solutions‑first mindset
• Bachelor’s degree in a technical field preferred (e.g., Engineering, IT, Computer Science).

• 2–5 years in a field support, solutions engineering, or technical consulting role
• Strong technical background in wireless networks, IoT devices, SaaS platforms, or enterprise systems
• IT/Networking Certifications, such as CompTIA A+, CompTIA Network+, CompTIA Security+

• Ticket/issue resolution rate and average time to close
• % of accounts with stable product performance
• Reduction in repeat issues or escalations
• Feedback contributions to product and support improvements

Being a part of the weavix team is being part of something bigger. We value the innovators and the risk‑takers—those who love a challenge. Through our shared values and dedication to our mission to Connect every Disconnected Worker
, we’re reshaping the future of work to focus on this world's greatest assets: people.

It's truly amazing what happy, engaged team members can achieve. Our ever‑evolving list of benefits means you’ll be able to achieve work/life balance, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.

• Competitive Compensation
• Employee Equity Stock Program
• Competitive Benefits Package including:
  Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) Retirement Plan + Company Match
• Flexible Spending & Health Savings Accounts
• Paid Holidays
• Flexible Time Off
• Employee Assistance Program (EAP)
• Other exciting company benefits

weavix®, the Internet of Workers® platform, revolutionizes frontline communication and productivity ce its founding, weavix has shaped the future of work by introducing innovative methods to better connect and enable the frontline workforce. weavix transforms enterprise by providing data‑driven insights into facilities and teams to maximize productivity and achieve breakthrough results. weavix is the single source of truth for both workers and executives.

Our mission is simple:
to connect every disconnected worker through disruptive technology.

weavix is an Equal Opportunity Employer. At weavix, diversity fuels innovation. We are…