Chief Information Officer

Chief Information Officer

Oculus

IT – Wichita, Kansas Metropolitan Area

The primary goal is to ensure that Oculus

IT’s information technology (IT) service delivery adds the maximum value to our clients and facilitates the achievement of institutional goals. Dual reporting to Oculus

IT and the client’s leadership, the CIO leads and manages the IT department, serving as a strategic advisor to college leadership on all technology initiatives.

• Provide leadership and management onsite at the client location of assigned IT department.
• Know the statement of work (SOW) and full terms of the contract between client and Oculus
  
  IT.
• Work with Oculus
  
  IT to manage the contract/account against contract budget.
• Oversee IT applications, infrastructure, end user computing, client support and client projects and work plans.
• Set objectives and strategies for the IT department.
• Develop business cases and provide options to the client for suitable technology to streamline all internal operations and help optimize their strategic benefits.
• Work with the expanded Oculus
  
  IT team to design, implement and customize IT systems and platforms to improve customer experience.
• Facilitate the implementation of new systems, as applicable and within scope, and provide guidance to client IT staff and departmental users within the institution.
• Work closely with Oculus
  
  IT team and client CFO, or other client defined contract administrator, to review, assess, and approve purchases of equipment and software.
• Maintain daily communications with the remote Oculus
  
  IT team to ensure computer and network infrastructure in the institution operates at optimal performance.
• In collaboration with the Oculus
  
  IT Service Delivery Management, guide and organize IT‑related projects.
• Monitor changes or advancements in technology to discover ways the institution can gain competitive advantage.
• Use industry‑standard metrics and measures to assess team performance (service quality, staffing levels, service levels) and adjust resources and processes accordingly.
• Use industry‑standard measures to report and review contract metrics.
• Ensure escalated issues are addressed in a timely manner and that established service levels are consistently achieved.
• Design, monitor, and refine work processes and procedures so that issues are resolved efficiently and by the appropriate level of technical staff.
• Serve as the escalation point for any issues or complaints and ensure they are resolved with an appropriate sense of urgency.
• In concert with the service delivery manager and remote Oculus
  
  IT team, coordinate resolution of complex issues that involve multiple technical resources and ensure effective use of applicable resources.
• Develop and maintain documentation (policies and procedures), SOPs and internal training materials.
• Ensure all service tickets and projects are logged into ticket/service/project tracking application.
• Develop and maintain client departmental relationships.
• Provide technical product training and basic user functionality training when required.
• Work closely with the Oculus
  
  IT NOC & SOC, if applicable, to maintain production infrastructure uptime, proactive monitoring of security and performance and reporting deliverables.

• Proven experience as Director of IT or similar IT management role.
• Excellent knowledge of higher education IT systems, applications and infrastructure.
• Background in designing/developing IT systems and planning IT implementation.
• Solid understanding of data analysis, budgeting and business operations.
• Superior analytical and problem‑solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• BS/BA in computer science, engineering or relevant field; MS/MA preferred.