ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Service Now - Enterprise Service Management Transformation - Senior Manager, Tech Consulting

Location:

Anywhere in Country
At EY, we shape your future with confidence. Join us to build a better working world.

You will lead Service Now Transformation teams, delivering technology projects that align with EY's strategy. As a client‑facing Senior Manager, you will motivate teams, build client relationships, and manage delivery of complex programs.

• Lead engagement delivery and manage client relationships on a daily basis.
• Accountable for program/project management, ensuring all objectives are met.
• Develop resource plans and budgets, managing engagement economics effectively.

• Drive and support sales activities, including proposals and engagement estimates.
• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives.
• Act as an engagement manager across all aspects of Service Now ESM/GBS engagements and solution delivery.
• Ability to manage 2-3 engagements and mentor multi‑disciplinary teams of 10+ resources.
• Excellent business acumen, fact‑based decision making, and conflict resolution skills.

• Bachelor’s degree required;
  Master’s degree preferred.
• 5–7 years of relevant Service Now implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience at Senior Manager or Director level.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following Service Now certifications: HR Service Delivery, Customer Service Management, or Field Service Management.
• Strong consulting and interpersonal skills; executive communication and adaptability.
• Valid U.S. driver’s license and ability to travel up to 60%.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Performance analytics and reporting experience (certifications are a plus).
• Experience in Service Now AI solutions (Now Assist, Agentic, AI Control Tower).

• Comprehensive compensation and benefits package with competitive base salary ranges.
• Flexible working model with 40–60% in‑office expectation.
• Paid holidays, flexible vacation, and extensive paid time off policies.

EY is an equal‑opportunity employer. We celebrate diversity and inclusion and are committed to creating an inclusive workplace for everyone.