Scheduler, Healthcare

Overview

The Cancer Center of Kansas (CCK) is seeking a full‑time
, on‑site Scheduler to join our team in our Wichita
, KS offices. The typical work week is Monday through Friday, 8:30 AM – 5:00 PM with no major holidays, no on‑call and no weekends.

Under general supervision, this role is responsible for scheduling and managing patient orders and appointments in an efficient and timely manner. The Scheduler answers all incoming calls, messages and patient‑facing questions or scheduling needs during clinic. This position requires a high level of customer service and ability to effectively prioritize tasks. The Scheduler serves as a primary point of contact and liaison between patients and medical staff.

The Scheduler supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

• Medical Health Care
• Dental Care
• Vision Plan
• 401‑K with a matching component
• Life Insurance
• Short‑term and Long‑term disability
• FSA and HSA
• Legal Insurance
• Competitive Paid Time Off Plan
• Wellness & Perks Programs

• Answers all incoming calls and messages and assesses message priority level and need to appropriately answer inquiries, take a message and return a call or direct to other clinic personnel.
• Obtains and communicates messages accurately and in a timely manner.
• Efficiently schedules patients in the computer system according to provider and office guidelines.
• Ensures patient accounts are up to date with accurate demographics, preferences and records before and in between appointments.
• Cancels or reschedules appointments based on physician schedule changes or patient notices and notifies relevant clinic personnel of the change.
• Maintains assigned provider or resource specific orders queue by accurately and efficiently scheduling orders entered by medical staff, requiring multi‑tasking and attention to detail.
• Communicates physician schedule changes to appropriate coworkers.
• Demonstrates understanding of patient confidentiality to protect both patients and the clinic/practice.
• Follows policies and procedures of all relevant departments and workflows.
• Covers other front office functions as requested.
• Prepares correspondence, memos, forms, and other documents as requested by supervisor or medical staff.
• Coordinates internally to gather necessary pre‑certifications or authorizations as required.
• Communicates with patients about scheduled items, including potential prep work needed, and gathers required patient information for our systems or the scheduling of appointments internal or external.
• May coordinate to schedule external appointments with hospitals, clinics and organizations for established patients.
• Schedules and completes paperwork associated with referrals sent by medical staff.
• Has a basic understanding of medical terminology related to tests and surgical procedures, including coding, and can look up codes specific to diagnoses, surgeries and scheduling procedures.
• Appropriately maintains patient accounts in the EMR and PMS systems.
• Collaborates with healthcare providers to optimize appointment availability and patient flow.
• Remains current on all compliance requirements and demonstrates knowledge of HIPAA laws and guidelines regarding patient records and information.
• Attends required, applicable meetings.
• Ensures all applicable policies and procedures of the company and Network are followed.
• Performs other duties as reasonably requested by a provider or member of the Management Team.
• Other duties as requested or assigned including coverage within the department.

• None.

• Ability to work in a fast‑paced environment for long periods of time while seated and viewing computer monitors.
• Ability to perform basic computer functions and is familiar with Microsoft Office Applications.
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Typing speed of at least 40 wpm preferred.
• Ability to operate a multiline phone system and utilize appropriate phone etiquette.
• Knowledge of medical terminology and familiarity with ICD
  10 codes…