Scheduler, Healthcare

Overview

The Cancer Center of Kansas (CCK) is seeking a full
- time
Scheduler to join our team in our Wichita
offices. The typical work week is Monday through Friday, 8:30 AM – 5:00 PM with no major holidays, no on-call and no weekends.

• Medical Health Care
• Dental Care
• Vision Plan
• 401-K with a matching component
• Life Insurance
• Short-term and Long-term disability
• FSA and HSA
• Legal Insurance
• Competitive Paid Time Off Plan
• Wellness & Perks Programs

• Answers all incoming calls and messages and assesses the message’s priority level and need to appropriately answer the inquiries, take a message and return a call, or direct to other clinic personnel.
• Obtains and communicates messages accurately and in a timely manner.
• Efficiently schedules patients in the computer system according to provider and office guidelines.
• Ensures patients' accounts are up to date with accurate demographics, preferences and records before and in between appointments.
• Cancels or reschedules appointments based on physician schedule changes or patient notices and notifies relevant clinic personnel of the change.
• Maintains the assigned provider or resource specific orders queue by accurately and efficiently scheduling orders entered by our medical staff, requiring multi-tasking and attention to detail and processes.
• Communicates physician schedule changes to appropriate coworkers.
• Demonstrates understanding of patient confidentiality to protect both patients and the clinic/practice.
• Follows policies and procedures of all relevant departments and workflows.
• Covers other front office functions as requested.
• Prepares correspondence, memos, forms, and other documents as requested by supervisor or medical staff.
• Coordinates internally to gather necessary pre-certifications or authorizations as required.
• Communicates with patients about scheduled items, including potential prep work needed, and gathers required patient information for our systems or the scheduling of appointments internal or external.
• May coordinate to schedule external appointments with hospitals, clinics and organizations for established patients.
• Schedules and completes paperwork associated with referrals sent by our medical staff.
• Has a basic understanding of medical terminology related to tests and surgical procedures, including coding, and can look up codes specific to diagnoses, surgeries, and scheduling procedures.
• Appropriately maintains patient accounts in the EMR and PMS systems.
• Collaborates with healthcare providers to optimize appointment availability and patient flow.
• Remains current on all compliance requirements and in part, demonstrates knowledge of confidentiality, state, federal, and HIPAA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records and information.
• Attends required, applicable meetings.
• Remains current on all compliance requirements.
• Ensures all applicable policies and procedures of the company and Network are followed.
• Other duties as requested or assigned including coverage within the department.
• Performs other tasks as reasonably requested by a provider or member of the Management Team, as applicable to the role.

• Ability to work in a fast-paced environment for long periods of time while seated and viewing computer monitors.
• Ability to perform basic computer functions and is familiar with Microsoft Office Applications.
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Ability to a minimum of 40 wpm is preferred.
• Ability to operate a multi-line phone system and utilize appropriate phone etiquette.
• Knowledge of medical terminology and familiarity with ICD
  10 codes is preferred.
• Possesses strong customer service skills and professionalism.

• High school diploma or equivalent required.
• Minimum three years of office experience, preferably in a medical office setting.

• Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.
• Experience in EMR and or PMS systems a plus.

• Uses Technical and Functional
  
  Experience…