Scheduler, Healthcare

Overview

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Scheduler to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM - 5:00 PM with no major holidays, no on-call and no weekends.

As part of The US Oncology Network and with over 40 years being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for Excellence in Healthcare! With our mission in mind, we value each and every employee for their life-saving expertise and the role they play in making our patients' lives as easy and comfortable as possible.

Our employees are our most valuable resource. They help us create and continue to deliver on our mission.

In CCK's partnership with the US Oncology Network, one of the nation's largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees, including:

* Medical Health Care

* Dental Care

* Vision Plan

* 401-K with a matching component

* Life Insurance

* Short-term and Long-term disability

* FSA and HSA

* Legal Insurance

* Competitive Paid Time Off Plan

* Wellness & Perks Programs

What does this position entail?

Under general supervision, this role is responsible for scheduling and managing patient orders and appointments in an efficient and timely manner. Answers all incoming calls, messages and patient-facing questions or scheduling needs during clinic. This position requires a high level of customer service and ability to effectively prioritize tasks. The position serves as a primary point of contact and liaison between patients and medical staff.

Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Responsibilities

The essential duties and responsibilities of this position are:

* Answers all incoming calls and messages and assesses the message's priority level and need to appropriately answer the inquiries, take a message and return a call, or direct to other clinic personnel.

* Obtains and communicates messages accurately and in a timely manner.

* Efficiently schedules patients in the computer system according to provider and office guidelines.

* Ensures patients accounts are up to date with accurate demographics, preferences and records before and in-between appointments.

* Cancels or reschedules appointments based on physician schedule changes or patient notices and notifies relevant clinic personnel of the change.

* Maintains their assigned provider or resource specific orders queue by accurately and efficiently scheduling orders entered by our medical staff, requiring multi-tasking and attention to detail and processes.

* Communicates physician schedule changes to appropriate coworkers.

* Demonstrates understanding of patient confidentiality to protect both patients and the clinic/practice.

* Follows policies and procedures of all relevant departments and workflows.

* Covers other front office functions as requested.

* Prepares correspondence, memos, forms, and other documents as requested by supervisor or medical staff.

* Coordinates internally to gather necessary pre-certifications or authorizations as required.

* Communicates with patients about scheduled items, including potential prep work needed, and gathers required patient information for our systems or the scheduling of appointments internal or external.

* May coordinate to schedule external appointments with hospitals, clinics and organizations for established patients.

* Schedules and completes paperwork associated with referrals sent by our medical staff.

* Has a basic understanding of medical terminology related to tests and surgical procedures, including coding, and can look up codes specific to diagnoses, surgeries, and scheduling procedures.

* Appropriately maintains patient accounts in the EMR and PMS systems.

* Collaborates with healthcare providers to…