Director, Private Banking

Position Summary

The Director, Private Banking develops, manages and leads Private Banking teams, in addition to building a client base through prospecting, community involvement and proactive business development activities. The Director is accountable for creating and maintaining a premiere Private Banking client experience while generating core deposits, creating sound wealth management opportunities and generating fee income.

• Lead a high performing team; attract, recruit and retain team members through proper motivation and coaching.
• Prepare and manage budget while controlling expenses effectively.
• Develop Private Banking deposit and loan relationships with qualifying new and existing clients; refer clients to internal business partners as applicable.
• Develop and maintain positive relationships with all business units.
• Leverage centers of influence and develop new relationships through prospecting and building community networks at local events.
• Develop and expand relationships for long term business partnering with clients while referring prospective business and individual clients to internal business partners.
• Drive deposit growth and wealth management opportunities.
• Maximize Bank profitability through appropriate pricing of loans, generating fee income and cross-selling of all Bank products and services, while addressing client s personal and business needs.
• Drive continual process improvement to streamline business processes, increase efficiencies and remove redundancies.
• Identify opportunities to improve product and service offerings based on client feedback and industry knowledge.
• Analyze, synthesize and communicate complex financial data.
• Resolve customer complaints and ensure customer satisfaction; support the Net Promoter Score effort to gauge client satisfaction.
• Collaborate with the Digital Banking team to open new and service existing client accounts.

Adheres to The Busey Promise service standards set by Service Excellence in order to anticipate and exceed the needs of our customers, both internal and external.

Skilled in job-specific knowledge that is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.

Work behaviors demonstrate responsible personal and professional conduct, which contributes to the overall goals and objectives of Busey. Interpersonal Relations (Teamwork) - Interacts effectively with others to establish and maintain smooth working relations.

Clarifies communicates performance expectations; provides ongoing behavioral feedback and guidance on job performance; provides opportunities and gives recognition; listens and keeps others informed; creates an enjoyable, supportive work environment; confronts problems, exercises discipline and resolves conflict fairly and constructively; models integrity and builds trust; delegates responsibility as appropriate; and effectively makes decisions and sets goals.

Monitors performance and maintains a sense of urgency to drive results.

Providing added value and needs based solutions to clients. Results Management - Organizes time, work, and resources to accomplish objectives in the most effective and efficient way.

Communicating ideas and information verbally to ensure that information and messages are understood and have the desired impact.

• Advanced knowledge of Private Banking loan and deposit products and services. Demonstrated management, leadership, recruiting, coaching and mentoring skills.
• Success building relationships, strategic partners, and developing business with high-net-worth clients.
• Experience in consumer and commercial lending preferred including but not limited to: HELOC, Mortgages, Personal Lines of Credit, Auto Loans, etc. Strong financial analysis and credit underwriting skills with experience analyzing personal financial statements and tax returns.
• Ability to analyze and understand personal financial statements and tax returns.
• Strong oral and written communication skills.
• Strong sales and client service skills.
• Wealth Management Services including Investments, banking and trust concepts including asset allocation and basic trust and estate procedures.
• High Level of Retail and Business Banking customers and trends

• Make independent decisions.
• Analyze and interpret numerical data.
• Perform duties and make decisions under frequent time pressures.

• Bachelor s degree with exposure to Accounting or Finance courses required; advanced degree or bank specific continuing education preferred.
• 10+ years of banking or management experience required.
• Pursuant to the Secure and Fair Enforcement for Mortgage Licensing Act ("SAFE Act"), all Private Client Managers (if discussing mortgage rates) are required to maintain current registration with the Nationwide Mortgage Licensing System & Registry ("NMLS"). If such…