Sales Representative

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world.

In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program, you’ll gain the tools and support you need to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process transactions accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Accurately document customer interactions and follow established procedures
• Adhere to scripts, policies, and compliance standards
• Maintain confidentiality and handle sensitive information responsibly
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and scheduling expectations

Candidate Qualifications

All positive, driven applicants are encouraged to apply. Ideal candidates are highly motivated and dedicated, possessing the following qualities:

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Team-oriented with strong interpersonal skills

Compensation Details

At MCI, your contributions are valued. Our compensation and benefits packages are competitive and designed to grow with you. Starting pay is based on experience, with various benefits and incentives, including:

• Paid Time Off and holidays
• Incentives & Rewards including cash bonuses, electronics, vacations, and cars
• Health Benefits:
  
  Medical, dental, vision coverage after 30-60 days
• Retirement savings programs
• Disability and life insurance options
• Career growth opportunities
• Paid training and a fun, engaging work environment

Physical Requirements

This role operates in a professional office environment. Employees will be largely sedentary, sitting/standing for long periods, using computers and phones. Occasional movement around the office may be required, with the ability to lift up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the country
• Willing to undergo background/security checks and drug screening

Equal Opportunity Statement

MCI is committed to diversity and provides equal employment opportunities. We do not discriminate based on age, race, gender, disability, or other protected characteristics. We also consider qualified applicants with criminal histories in accordance with laws.

About MCI

MCI helps clients improve customer experiences through innovative BPO solutions, staffing, and IT services. Recognized as a fast-growing company, MCI operates multiple facilities across North America and beyond, employing over 10,000 staff members.

This description provides a general overview and is not all-inclusive. Responsibilities and qualifications may evolve, and employment may be terminated at any time by either party.

• Entry level

• Part-time

• Sales and Business Development

• IT Services and IT Consulting