Mechanical Technical Representative - Customer Response Center Day Shift

When applicable, Bombardier promotes flexible and hybrid work policies.

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

• Insurance plans (Dental, medical, life insurance, disability, and more)
• Competitive base salary
• Retirement savings plan
• Employee Assistance Program
• Tele Health Program

• Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft.
• Prepare accurate, complete, and concise technical reports and correspondence.
• Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems.
• Provide executive summaries on high visibility AOG aircraft
• Create performance matrix including KPI’s to drive performance in the team
• Ensure quality feedback loop is completed when issues are found in the field
• Provide direction to technical representative on the team when complex troubleshooting is required to return aircraft to service
• Perform monthly quality reviews of case handling and phone interactions for the team

• You have comprehensive technical knowledge and experience of aircraft systems for the Learjet, Challengers and Global aircraft
• You have leadership capabilities and quick decision making and resolution skills
• You have a college diploma in aircraft maintenance or equivalent work history
• You have an AME license or equivalent (an asset)
• You have the ability to lead/manage a team of 6 to 10 employees, as required
• You must be available for off-site assignments on short notice (10%)
• You are comfortable using MS Office Programs
• You have a minimum of ten (10) years’ experience in problem solving in aircraft maintenance/manufacturing environments
• You are customer focused and have strong communication skills

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Mechanical Technical Representative - Customer Response Center Day Shift

Wichita, ADMN / MFG, Learjet

Learjet Inc

Day job

Regular

11451 Mechanical Technical Representative - Customer Response Center Day Shift