Sr Applications Engineer

Application Engineer Role Overview

We are seeking a Senior Applications Engineer to serve as a technical authority for complex customer solutions involving engineered products and integrated systems. This role operates with a high degree of autonomy and acts as a key bridge between customers, sales, engineering, and product teams. The ideal candidate enjoys solving non‑standard technical challenges, influencing product direction, and providing advanced support in customer‑facing environments.

This position combines deep technical expertise, consultative problem‑solving, and leadership through mentorship and collaboration.

Analyze complex customer requirements and recommend technically sound, practical solutions.

Serve as the technical lead for strategic and high‑value customer engagements.

Provide expert guidance on system‑level design, feasibility, and trade‑offs during the pre‑ and post‑sales process.

Deliver advanced troubleshooting support via phone, email, video, and occasional on‑site visits.

Act as the final escalation point for complex hardware, software, and system integration issues.

Support evaluation of returned products and warranty‑related technical issues.

Troubleshoot multi‑component and multi‑vendor systems involving control systems, automation platforms, and instrumentation.

Lead root‑cause analysis efforts and collaborate with internal teams to drive corrective and preventative solutions.

Recommend customized or non‑standard solutions that balance technical risk, customer needs, and business objectives.

Work closely with Sales, Engineering, Quality, and Product teams to support strategic opportunities and long‑term product improvement.

Provide structured, actionable feedback to inform product roadmaps and design enhancements.

Document customer interactions, findings, and solutions using standard business systems.

Mentor and support technical team members to elevate overall capability and consistency.

Lead or assist with advanced technical training for internal teams and external partners.

Develop application notes, diagrams, and technical guidance to reduce recurring support issues and improve customer experience.

Identify documentation gaps and proactively create or improve reference materials.

Represent the organization as a technical resource during customer meetings, industry events, and occasional trade shows.

Maintain a professional, customer‑focused presence aligned with company values and ethical standards.

Ability to lift up to 20 lbs as needed.

Ability to work at a computer for extended periods and move throughout technical or production environments.

Ability to wear required safety equipment when applicable.

Adhere to all safety requirements, company policies, and ethical standards.

Maintain accurate documentation and professional conduct.

Perform additional duties as needed to support business objectives.

Bachelor’s degree in Engineering or a related technical discipline.

7+ years of experience in applications engineering, systems engineering, or technical support roles for engineered or industrial products.

Demonstrated experience serving as a technical lead or escalation resource in customer‑facing environments.

Strong written and verbal communication skills, with the ability to explain complex concepts clearly.

Experience documenting activities and customer interactions using CRM, ERP, or similar business tools.

Strong mechanical and electrical aptitude with the ability to learn complex product platforms.

Excellent time‑management skills and ability to manage shifting priorities independently.

Self‑motivated with a strong sense of ownership and follow‑through.

Master’s degree in Engineering or a related field.

Experience developing and delivering technical training to varied audiences.

Background supporting configurable or integrated technical solutions.