Account Services Representative

As the nation’s third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider.

Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services.

Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services.

At Cox, we connect people to the things they love. Now we’d like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand.

As an Account Services Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Account Services Representative is part of a supportive, service-oriented team that:

• Promotes quality customer experience, through honest and committed customer care.
• Respond to inbound customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services.
• Captures opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.

Unleash your potential with Cox Communications as an Account Services Representative, where you’ll be enhancing the lives of our customers and your career.

The Cox Communications Difference

Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.

Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.

We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.

Keep reading to learn more about the role and to apply to join the Cox Communications team today!

Primary Responsibilities and Essential Functions

• Work in a call center environment delivering excellent customer care by greeting customers, asking questions, and actively listening to customers to understand their needs or requests.
• Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
• Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments.
• Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer’s circumstances.
• Educate on billing details, Cox policies and procedures concerning prices, billing and service.
• Perform any necessary calculations pertaining to fees, time periods, or dates.
• Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non-account-related troubleshooting.
• Other duties as assigned.

• 6 months work experience providing service directly to customers
• 6 months experience using a computer in a work or non-work setting
• High school graduate or GED or equivalent work experience
• Eligibility to work in the United States

• 6+ months experience working in a position that requires meeting sales goals
• 1 – 2 year work experience in a customer service role, not specific to just Call Center
• Strong aptitude for helping customers and a customer experience focus
• Enthusiastic and personable
• Must be able to work in a call center or highly structured environment
• Strong computer skills and be able to navigate through multiple screens
• Ability to adapt to constant change
• Demonstrated solid work history.

From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.

Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.

Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox…