Call Center Workforce RTA

What We Need

Corpay is currently looking to hire a Call Center Workforce RTA within our Lodging division. This position falls under our Airlines line of business and is located in Wichita, KS. In this role, you will be responsible for real-time monitoring and management of call center staffing, ensuring service level agreements (SLAs) are consistently met through effective intraday workforce management. You will report directly to Manager Workforce Management and regularly collaborate with the operations and workforce management teams.

As a Call Center Workforce RTA, you will be expected to work in a remote environment. Corpay will set you up for success by providing:

• Assigned workspace in Wichita, KS office
• Company‑issued equipment
• Formal, hands‑on training

• Monitoring agent status in real time using CMS and NICE WFM systems
• Managing call volume, daily attendance, and break schedules to ensure optimal staffing levels
• Monitoring inbound operations to support service level performance, including call volume, project lists, and pending lists
• Producing hourly and bi‑hourly intraday performance reports
• Managing real‑time schedule adjustments, including break and lunch optimization
• Partnering closely with operations teams to analyze performance and improve delivery processes
• Supporting the creation and tracking of service metrics and performance targets
• Identifying opportunities for process improvements and service enhancements
• Assisting with projects and additional duties as assigned

• 0–1 years of equivalent experience
• Previous contact center Workforce Management experience preferred
• Strong problem‑solving skills with the ability to identify root causes and recommend solutions
• Ability to thrive in a fast‑paced environment with changing priorities
• Strong Excel skills required
• Working knowledge of Microsoft Office applications, including Word, Outlook, and Power Point
• High attention to detail with strong organizational skills

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401(k) plan (subject to eligibility requirements)
• Virtual fitness classes offered company‑wide
• Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company‑wide contests and prizes

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.