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Customer Service Representative
Job in
Wichita, Sedgwick County, Kansas, 67232, USA
Listed on 2026-02-03
Listing for:
Etezazi Industries, Inc. Small Business, SDB and HUBZone Certified company
Full Time
position Listed on 2026-02-03
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support
Job Description & How to Apply Below
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Position Objective
Responsible for maintaining excellent communication and relations with clients of Etezazi Industries. Provide actual, current status on client work and set proper expectations and timelines allowing Etezazi to meet them.
Essential Functions- Reasonable accommodations may be made to enable individuals with Disabilities To Perform The Essential Functions.
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Ensure daily accuracy of shipping dispatch list.
- Assist team members to deliver products/services that meet or exceed the customer requirements.
- Provide proper response and compensation to customers on time.
- Maintain complete and accurate customer correspondence data.
- Develop and update client related reports.
- Managing client relationships to build a reputation for excellent service and generate repeat business.
- Negotiate and manage agreements through business contract process.
- Identify and develop problem solving methodologies to resolve customer issues.
- Communicate directly with shipping department for status-inventory control reports.
- Track work orders to ensure customer delivery dates.
- Any other duties assigned by upper management.
- Participate in AS9100 and other standards development and maintenance.
- Other duties, as assigned.
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